BlackBerry Internet Service (BIS) Outage Day 2
What is becoming one of the largest BIS outages in BlackBerry's history, might not be close to getting fixed. This massive outage, that's now affecting 4 continents, was thought to have been resolved last night. Unfortunately for BlackBerry users in Europe, South America, Africa and parts of Asia, the U.K. server crash that occurred yesterday is still causing issues for them today.
Research In Motion has sent the following message out to carriers world wide changing the time of resolution from 4 hours to "no resolution time"
"Please see the latest update on the issue. There is still no resolution time available.
Research In Motion's official Twitter support account @BlackBerryHelp has been bombarded the last 48 hours with understandably angry tweets from BlackBerry users worldwide. RIM's response, since yesterday morning through the moment this article is being written, are 5 tweets.
- The BlackBerry Support Team has identified a network connectivity issue between data centers and Support Teams are working on resolution of this now.
- BES email is recovering well.
- BIS email may be experiencing some delays in sending/receiving messages.
- BBM is impacted and many users are experiencing delays.
- BlackBerry Browsing may be impaired.
- The support teams are continuing to manage message queues and are performing controlled restarts of any affected components."
Anyone that knows me knows I defend RIM possibly a little too much. Unfortunately though, this is embarrassing and indefensible. Errors happen and outages as big as this one can occur; the lack of communication via official statements, or even tweets, is what gets to certain people. Unfortunately though, if RIM came out and said "this will be fixed in two hours" and two hours pass by and it's not fixed, then guess who would get killed for having said it would be fixed? Research In Motion. It's a complete and total catch 22 for them.
This could not have come at worst time for RIM. With Apple's iPhone 4S release not being as crazy as people expected, BlackBerry could've made (and still technically can make) a huge splash in the public's perception with a great showing at DevCon next week. Unfortunately, right now RIM is making headlines for all the wrong reasons.
- Where are you and how is this affecting you? Let us know in the forums!