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Thread: RIM Answers Open Letter with an Open Response

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    RIM Answers Open Letter with an Open Response


    Research In Motion usually doesn't do something like this but under these circumstances, they had to. Via an official BlackBerry Blog post RIM has responded to the anonymous open letter from a RIM employee that has caused some stir in the BlackBerry universe. After questioning the letter's integrity by saying it is "particularly difficult to believe that a “high level employee” in good standing with the company would choose to anonymously publish a letter on the web rather than engage their fellow executives in a constructive manner," RIM goes on to mention how, among many things, all these things that have been pointed out are issues they are aware of. One thing they do not do is deny what this anonymous writer had to say. Whether that was to simply avoid an annoying, bickering open letter fight or because those claims actually had merit is beyond me.

    I personally appreciated the fact that this time RIM didn't sit back and try to let this go by without getting involved somehow. The response was quick, brief and to the point.

    Here's the full reply as quoted from the BlackBerry Blogs.

    RIM’s Response to “Open Letter”

    An “Open Letter” to RIM’s senior management was published anonymously on the web today and it was attributed to an unnamed person described as a “high level employee”. It is obviously difficult to address anonymous commentary and it is particularly difficult to believe that a “high level employee” in good standing with the company would choose to anonymously publish a letter on the web rather than engage their fellow executives in a constructive manner, but regardless of whether the letter is real, fake, exaggerated or written with ulterior motivations, it is fair to say that the senior management team at RIM is nonetheless fully aware of and aggressively addressing both the company’s challenges and its opportunities.

    RIM recently confirmed that it is nearing the end of a major business and technology transition. Although this transition has taken longer than anticipated, there is much excitement and optimism within the company about the new products that are lined up for the coming months. There is a fundamental business reality however that following an extended period of hyper growth (during which RIM nearly quadrupled in size over the past 5 years alone), it has become necessary for the company to streamline its operations in order to allow it to grow its business profitably while pursuing newer strategic opportunities. Again, RIM’s management team takes these challenges seriously and is actively addressing the situation. The company is thankfully in a solid business and financial position to tackle the opportunities ahead with a solid balance sheet (nearly $3 billion in cash and no debt), strong profitability (RIM’s net income last quarter was $695 million) and substantial international growth (international revenue in Q1 grew 67% over the same quarter last year). In fact, while growth has slowed in the US, RIM still shipped 13.2 million BlackBerry smartphones last quarter (which is about 100 smartphones per minute, 24 hours per day) and RIM is more committed than ever to serving its loyal customers and partners around the world.
    Was RIM right for answering an anonymous letter? What'd you think of their response?
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    JSLEnterprises's Avatar
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    They just keep feeding their own demise. They really need to shut up and do what they say they're gonna do rather than keep talking.
    Last edited by JSLEnterprises; 06-30-2011 at 07:13 PM.
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    I've heard that the letter could have been a fake put out by BGR or someone they consider a source.

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    I've actually heard from a couple of people within RIM that a lot of the stuff that was said in the letter was accurate to a tee... only someone on the inside would know that...
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    I think it was a great idea for RIM to respond the way they did and not draw out a big drama scene.
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    Quote Originally Posted by Joe Jerde View Post
    I think it was a great idea for RIM to respond the way they did and not draw out a big drama scene.
    100% agreed. If they wouldn't have responded people would've bashed them for it... in some ways it was a lose-lose
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    beavercounyemt is offline BlackBerryOS Noobie Follow beavercounyemt On Twitter
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    Somebody upset RIM

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    I think they handled it perfectly!

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    Wow, I for one was not happy with this response. It would have been better for RIM to ignore the open letter or offer a response that gives me more confidence in them. Unfortunately on other sites this response is just being used as ammunition as proof of "RIM just not getting it". I really do hope changes are underway to make this company #1 again.

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    Looks like there are going to be 2 more letters that BGR will release tomorrow...

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    I gotta say that if this was how RIM was going to respond to the letter, they should have just said nothing.....after all, they basically said nothing in their response.
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    Quote Originally Posted by DownForce View Post
    I gotta say that if this was how RIM was going to respond to the letter, they should have just said nothing.....after all, they basically said nothing in their response.
    Agreed. Its like a politicians response.
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    Joe Jerde's Avatar
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    Right, perhaps not responding at all would have been better. Now BGR has thrown more fuel on the fire.

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