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  1. #1
    TheOnlyJrod's Avatar
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    Why is BlackBerry Device Satisfaction Slipping???


    All I can say by looking at this graph is "What's Going on Guys?". Why are we so unhappy with RIM product? Is it just because the ones who are happy are not reporting? That's what I think it is. I think that the loyal fans of RIM, like you and I, are just being lazy and not reporting how much we love BlackBerry.

    ChangeWave Research, the creators of this research graph, have been known to have problems with RIM in the past. Its been known that the research that ChangeWave has provided is somehow always skewed in the iPhones favor. Never the less, I still say that it is time us RIM/BlackBerry fanatics step it up and show the world that we really do love RIM/BlackBerry.

    Make sure you comment with your feelings of this chart or your feelings about RIM/BlackBerry by commenting below.



  2. #2
    RobinM's Avatar
    RobinM is offline BlackBerryOS Inspired Follow RobinM On Twitter
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    My first Blackberry was the Storm 1 and that was an absolute disaster. How many times have you read in forums about people on their 4th or 5th replacement? Blackberry are the only phones I have ever had to send back for repair or replacement.

    You may remember the review from Stephan Fry?

    Been playing with the BB Storm. Shockingly bad. I mean embarrassingly awful. Such a disappointment. Rushed out unfinished. What a pity.
    My Storm 2 is only now starting to act well, but why should we have to wait almost a year after purchase for this to happen. Should it not work, straight out of the box?

    RIM (and admittedly other companies as well) seem to be adopting this 'sell a prototype with beta software on it' approach. That is why consumer confidence is going down.

  3. #3
    TheOnlyJrod's Avatar
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    Quote Originally Posted by RobinM View Post
    My first Blackberry was the Storm 1 and that was an absolute disaster. How many times have you read in forums about people on their 4th or 5th replacement? Blackberry are the only phones I have ever had to send back for repair or replacement.

    You may remember the review from Stephan Fry?

    My Storm 2 is only now starting to act well, but why should we have to wait almost a year after purchase for this to happen. Should it not work, straight out of the box?

    RIM (and admittedly other companies as well) seem to be adopting this 'sell a prototype with beta software on it' approach. That is why consumer confidence is going down.
    Don't quote me to this. But when I was working for AT&T, my BlackBerry rep told my that someone in RIM told her. (I know what your saying "He Said She Said", but keep reading) that the ONLY reason that RIM made the Storm was to shut up Verizon. When the iPhone launched at AT&T, Verizon went to RIM and said "we are dropping you, unless you make us a touch screen." Never have made one before and lord knows the Storm is HORRIBLE. You can now kinda understand why!

    Now that being said. It all could have been BS, but I trust my source, so you never know!



  4. #4
    RobinM's Avatar
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    No, I can believe it... I remember similar things being said when the S1 was released. I don't remember whether Verizon was mentioned or not, but definitely the general consensus was that RIM rushed out a touch screen to compete with the iPhone like you say.

    LOL! Have a look at the graph again... it peaks at Sep08 and the Storm 1 came out Nov08! Downhill from then on!
    Last edited by RobinM; 07-14-2010 at 02:53 PM.

  5. #5
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    wbeckle is offline BlackBerryOS Enthusiast
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    RIM devices were always lacking when compared to other brands in my opinion. they did lessen the gap in 2008 but they have started to lag again. They have been "relaunching" their devices with new names and minor changes since then. If the entire corporate BB market voted the graph may look better but I think its accurate for the average BB user.
    Last edited by wbeckle; 07-14-2010 at 01:53 PM.



  6. #6
    TheOnlyJrod's Avatar
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    Quote Originally Posted by wbeckle View Post
    RIM devices were always lacking when compared to other brands in my opinion. they did lessen the gap in 2008 but they have started to lag again. They have been "relaunching" their devices with new names and minor changes since then. If the entire corporate BB market voted the graph may look better but I think its accurate for the average BB user.
    It depends what you are talking about. If you are talking about multimedia and such then you are right. If you are talking about secure web browsing and email, or professionalism? Then you are 100% wrong. The BlackBerry always has been the preferred choice in the corporate world.

  7. #7
    hindustani8 is offline BlackBerryOS Friend
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    One word, Browser

  8. #8
    TheOnlyJrod's Avatar
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    Quote Originally Posted by hindustani8 View Post
    One word, Browser
    But what about it. I mean I know you said "One Word" but i say that's not enough. Please tell us why you think the blame should fall on the Browser.

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