Thread: Bbm problems!! Help!?

Hey everyone,
i recently downloaded the new bbm and have been having issues with it. I can send messages to a friend and it will show when its read and they will reply but i wont receieve the reply but it shows on theres that i did and havent read it... but in reality i havent even got it?

so i have tried turning my phone off, taking the battery out, even deleting the certain contact and re-adding but now it wont allow me to re-add her or her to add me.

PLEASE HELP!!

have u tried uninstalling the BBM and downloading it again? **make sure u write down all the pins so u can re-add them** it could b possible that a file was corrupted during the install of the new BBM

how do i uninstall it ?

I would also recommend a reinstall of BBM, however connect to your desktop and use DM to backup your BBM contacts. This is simply a "fail-safe" option because if you were able to run BBM5 and are using remote backup, you should be able to restore without connecting to the desktop.

go to options>applications and u'll see BlackBerry Messenger. Highlight it and then hit the BB button to and select Delete

Originally Posted by evgreene

how do i uninstall it ?

Options/Applications/Select BBM and press the BB button, delete

Originally Posted by quiet1

go to options>applications and u'll see BlackBerry Messenger. Highlight it and then hit the BB button to and select Delete

Good job! You beat me to it!

Originally Posted by TemperamentalMan

I would also recommend a reinstall of BBM, however connect to your desktop and use DM to backup your BBM contacts. This is simply a "fail-safe" option because if you were able to run BBM5 and are using remote backup, you should be able to restore without connecting to the desktop.

Yea that's another way of backing up, it's good if u have a lot of contacts, so which ever works before for u... Thanks Temperamental, that idea didn't come to mind right away lol. Crazy huh?!:Eyecrazy:

evgreene, if ur not comfortable re-downloading from App world, u can use ur phone browser and go to mobile.blackberry.com and on the page u'll see BlackBerry Messenger under the What's New section

thanks so much !!!! i'll let you know if it works out!
im currently at school so i will wait til i get home so i can save my contacts & let cha know!

:biggthumpup:no problem

Originally Posted by evgreene

thanks so much !!!! i'll let you know if it works out!
im currently at school so i will wait til i get home so i can save my contacts & let cha know!

And welcome to !!!

thread moved to blackberry messenger forum