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  1. #17
    Join Date
    Dec 2011
    Device
    Torch 9800
    OS
    OS6
    Posts
    9
    i may not have mentioned... I cant even boot to safe mode in order to uninstall anything (ie: last upgrade of BB App World which caused the problem.



  2. #18
    Join Date
    Dec 2011
    Device
    Torch 9800
    OS
    OS6
    Posts
    9
    Also, I WAS at least able to execute the following command on my pc to "see" the usb connected torch... but it showed that no software was installed.

    Here's where I got this from...

    BB Torch won't stop rebooting - BlackBerry Support Community Forums

  3. #19
    Join Date
    Dec 2011
    Device
    Torch 9800
    OS
    OS6
    Posts
    9
    Quote Originally Posted by Joe Jerde View Post
    Can you connect with USB while battery is out of device?
    RIM Officially Rolls Out BlackBerry App World v3.1.0.56-2011-12-17-screen-shot-torch1-jpg

    Nope. Here's the DM screen shot.



  4. #20
    Join Date
    Feb 2009
    Location
    Phoenix, AZ
    Device
    BlackBerry Z10
    OS
    10.0.9.2743
    Carrier
    Verizon
    Posts
    7,929
    Quote Originally Posted by kmer View Post
    RIM Officially Rolls Out BlackBerry App World v3.1.0.56-2011-12-17-screen-shot-torch1-jpg

    Nope. Here's the DM screen shot.
    Are you able to connect with device using the loader.exe?

  5. #21
    Join Date
    Feb 2009
    Location
    Phoenix, AZ
    Device
    BlackBerry Z10
    OS
    10.0.9.2743
    Carrier
    Verizon
    Posts
    7,929
    For windows... go to C://... Program files... Common files... Research in Motion... App Loader... then select loader.exe (its a little phone icon.



  6. #22
    Join Date
    Dec 2011
    Device
    Torch 9800
    OS
    OS6
    Posts
    9
    Quote Originally Posted by Joe Jerde View Post
    Are you able to connect with device using the loader.exe?
    Well I WAS able to (then it said that it did not detect any software), but just tried again and now it won't connect using loader.exe and responds with "there was a fatal error in trying to update your device software" then crashes... so now the answer to the q. is "no".

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