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  1. #57
    thuff is offline BlackBerryOS Noobie
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    Help! My storm is doing everything this describes & I've followed the steps. 2 things are different though. My connection box doesn't say "USB-PIN: UNKNOWN" it actually has my pin number. Then it says "Connecting to the device (JVM)..." and then quickly changes to "Connecting to the device (ARM)..." It then brings up a box that says Device Application Selection but it doesn't have anything in it & says
    "The BlackBerry Desktop Software does not have BlackBerry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator." I backed up my phone 1 month ago after downloading the most recent Desktop Manager. Any ideas or am I just out of luck?



  2. #58
    Joe Jerde's Avatar
    Joe Jerde is offline Owner | President Follow Joe Jerde On Twitter Add Joe Jerde on Facebook Add Joe Jerde on Google+ Add Joe Jerde on Linkedin
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    Quote Originally Posted by thuff View Post
    Help! My storm is doing everything this describes & I've followed the steps. 2 things are different though. My connection box doesn't say "USB-PIN: UNKNOWN" it actually has my pin number. Then it says "Connecting to the device (JVM)..." and then quickly changes to "Connecting to the device (ARM)..." It then brings up a box that says Device Application Selection but it doesn't have anything in it & says
    "The BlackBerry Desktop Software does not have BlackBerry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator." I backed up my phone 1 month ago after downloading the most recent Desktop Manager. Any ideas or am I just out of luck?
    Have you installed the OS to your computer first?

  3. #59
    thuff is offline BlackBerryOS Noobie
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    Yes. Does it matter where exactly it's installed?



  4. #60
    clive is offline BlackBerryOS Enthusiast
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    Quote Originally Posted by thuff View Post
    Yes. Does it matter where exactly it's installed?
    Pl note the steps again :-
    1. Installed OS for ur device on ur PC.
    2. Use BBSAK to Wipe the device.
    3. Then follow the steps described in this post to get a working BB.
    Thanks

  5. #61
    clive is offline BlackBerryOS Enthusiast
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    Quote Originally Posted by thuff View Post
    Yes. Does it matter where exactly it's installed?
    Pl note the steps again :-
    1. Installed OS for ur device on ur PC. If u don't install the OS first, then how are you going to install the OS on ur BB?? BB needs a source to install the SW & that source is OS installed on ur PC.
    2. Use BBSAK to Wipe the device. This will give u a clean install.
    3. Then follow the steps described in this post to get a working BB.
    Thanks



  6. #62
    thuff is offline BlackBerryOS Noobie
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    I did install OS (downloaded from this site actually) before trying the steps. I suppose I should have been more specific in asking does it matter where on the C drive it is installed, what folder, just assumed everyone would understand what I meant. Does it need to be in the RIM folder, under the Common files folder, just on the drive not in a folder? I did not use BBSAK since it was not mentioned in the original article but I will try now.

  7. #63
    Joe Jerde's Avatar
    Joe Jerde is offline Owner | President Follow Joe Jerde On Twitter Add Joe Jerde on Facebook Add Joe Jerde on Google+ Add Joe Jerde on Linkedin
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    Quote Originally Posted by thuff View Post
    I did install OS (downloaded from this site actually) before trying the steps. I suppose I should have been more specific in asking does it matter where on the C drive it is installed, what folder, just assumed everyone would understand what I meant. Does it need to be in the RIM folder, under the Common files folder, just on the drive not in a folder? I did not use BBSAK since it was not mentioned in the original article but I will try now.
    Install the OS where it automatically recommends you to on your computer.

  8. #64
    Shamrew is offline BlackBerryOS Noobie
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    You saved my life. Awesome. Thanks a bunch.

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