How-To Recover A Nuked Blackberry - with Pictures

Printable View

Show 32 post(s) from this thread on one page

05-16-2011, 04:38 PM
thuff

Help! My storm is doing everything this describes & I've followed the steps. 2 things are different though. My connection box doesn't say "USB-PIN: UNKNOWN" it actually has my pin number. Then it says "Connecting to the device (JVM)..." and then quickly changes to "Connecting to the device (ARM)..." It then brings up a box that says Device Application Selection but it doesn't have anything in it & says
"The BlackBerry Desktop Software does not have BlackBerry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator." I backed up my phone 1 month ago after downloading the most recent Desktop Manager. Any ideas or am I just out of luck?
05-16-2011, 04:53 PM
Joe Jerde

Quote:

Originally Posted by thuff

Help! My storm is doing everything this describes & I've followed the steps. 2 things are different though. My connection box doesn't say "USB-PIN: UNKNOWN" it actually has my pin number. Then it says "Connecting to the device (JVM)..." and then quickly changes to "Connecting to the device (ARM)..." It then brings up a box that says Device Application Selection but it doesn't have anything in it & says
"The BlackBerry Desktop Software does not have BlackBerry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator." I backed up my phone 1 month ago after downloading the most recent Desktop Manager. Any ideas or am I just out of luck?

Have you installed the OS to your computer first?
05-17-2011, 07:07 AM
thuff

Yes. Does it matter where exactly it's installed?
05-17-2011, 12:22 PM
clive

Quote:

Originally Posted by thuff

Yes. Does it matter where exactly it's installed?

Pl note the steps again :-
1. Installed OS for ur device on ur PC.
2. Use BBSAK to Wipe the device.
3. Then follow the steps described in this post to get a working BB.
Thanks
05-17-2011, 12:22 PM
clive

Quote:

Originally Posted by thuff

Yes. Does it matter where exactly it's installed?

Pl note the steps again :-
1. Installed OS for ur device on ur PC. If u don't install the OS first, then how are you going to install the OS on ur BB?? BB needs a source to install the SW & that source is OS installed on ur PC.
2. Use BBSAK to Wipe the device. This will give u a clean install.
3. Then follow the steps described in this post to get a working BB.
Thanks
05-17-2011, 12:42 PM
thuff

I did install OS (downloaded from this site actually) before trying the steps. I suppose I should have been more specific in asking does it matter where on the C drive it is installed, what folder, just assumed everyone would understand what I meant. Does it need to be in the RIM folder, under the Common files folder, just on the drive not in a folder? I did not use BBSAK since it was not mentioned in the original article but I will try now.
05-17-2011, 01:42 PM
Joe Jerde

Quote:

Originally Posted by thuff

I did install OS (downloaded from this site actually) before trying the steps. I suppose I should have been more specific in asking does it matter where on the C drive it is installed, what folder, just assumed everyone would understand what I meant. Does it need to be in the RIM folder, under the Common files folder, just on the drive not in a folder? I did not use BBSAK since it was not mentioned in the original article but I will try now.

Install the OS where it automatically recommends you to on your computer.
05-25-2011, 03:20 PM
Shamrew

You saved my life. Awesome. Thanks a bunch.

Show 32 post(s) from this thread on one page