How to save a wet BlackBerry
Ever dropped your cell phone in the sink, or even worse, the toilet? Did you ever leave it in your pocket and run it through the washer? It usually means you have to replace your phone, but sometimes if you're fast, you can save the phone. Usually when one of our users tells us they dropped their phone into water, I grab my tools and disassemble the phone completely and let it air dry. I will also use a air car if one is around. Most of us won't have the tools to disassemble a Blackberry. I have a pretty high success rate on saving wet BlackBerrys
1. Get it out of the water as soon as possible. The plastic covers on cell phones are fairly tight, but water can enter the phone over time. But this time may be quite short - 20 seconds or less. So grab your phone quickly!
2. Remove the battery. This is one of the most important steps. Don't take time to think about it; electricity and water do not mix. Cutting power to your phone is a crucial first step in saving it. Many circuits inside the phone will survive immersion in water provided they are not attached to a power source when wet.
3. Remove your SIM card. Some or all of your valuable contacts (along with other data) could be stored on your SIM. To some people this could be more worth saving than the phone itself. SIM cards survive water damage well, but some of the following steps are unnecessary i.e. don't heat it. Just pat it dry and leave it aside until you need to connect your phone to your cellular network. Note that many phones by specific providers, such as Verizon, do not use SIM cards.
4. Dry your phone. Obviously you need to remove as much of the water as soon as possible, so you can to prevent it from getting into the phone. Use a towel or paper towel to remove as much of the water as possible.
5. Allow the phone to dry. Since you do not want to ruin your phone or lose all of the numbers in your phone book, you need to allow the phone to dry. Also, ringtones and graphics stay with the phone - not the SIM. Don't try putting the battery back on to see if it works as this would risk damaging the phone with a short circuit.
6. Wait. This is the hardest part - leaving your phone alone, with battery and SIM card out, while it dries slowly. Tricks like leaving your phone in a bowl of dry rice will help to expedite moisture evaporation. They might also have side effects like getting rice in your phone. Just put it someplace reasonably warm and dry, uncovered so water can evaporate, and WAIT.
7. Borrow a phone. Obviously this is optional, but it is safer than soaking your phone in alcohol (or rice!), putting it in the oven, or otherwise rushing the process. Many mobile carriers will loan you a phone for free if you ask.
8. Test your phone. After you have waited 3 days, make sure everything is clean and dry looking and re-attach the battery to the phone and see if it works. If your phone does not work, wait another few days. If it still won't work, try taking your cell phone to an authorized dealer. Sometimes they can fix it.
1. Another method for drying the phone is to set it on top of the vent of a cable box, monitor or tv for at least 24 hours (up to 3 days). The low heat emitted is enough to gently dry out the phone.
2. The longer your phone is wet the more likely it is to be damaged. To dry your phone more quickly than room temperature air can manage, immerse it in a can of dry, uncooked rice. The rice will absorb excess moisture, drying your phone from the inside out.
3. Don't put the battery in for at least three days, or longer if your digital screen is foggy.
4. An alternate drying technique is to seal the phone (battery, SIM card, SD card all removed) in a plastic bag with a few of the silica packs that come packed with shoes, coats, electronics. Leave the phone in the bag for a day or 2, and the silica packs will absorb the moisture.
5. One other way to assist in the drying process is to put your cell phone in a disposable baby diaper. Works for babies and can work for the cell phone as well.
1. Don't heat the battery or it could leak or explode. Lithium-ion batteries are sensitive. If you use an oven or hairdryer, make sure to remove the battery first.
2. If you use alcohol make sure to do so outside, and do not apply heat in any form, not even the gentle heat of a monitor. Do not hook up the battery till the alcohol smell dissipates.
3. Do not apply too much heat to your phone, as mentioned above. You don't want to melt or burn your phone.
4. Most modern phones have more than one liquid damage indicator (stickers that change color when wet) on them, only one visible to you (and sales/technician agents), and chances are, if the sticker under the battery is triggered, then the odds are that the internal stickers you can't access are tripped as well. This will still result in you paying a voided-warranty fee in the long run. Warranties don't cover water damage, insurance does. And not all insurance companies or plans will honor water damaged phones.
5. Even if all these steps are followed, minerals dissolved in the water can precipitate on solder and component pins, causing corrosion or shorting. Components pins are packed so closely together in a modern cell phone that even a small encrustation can create a short, rendering the phone inoperable.
6. Be warned that manufacturers place stickers that will display "void" once peeled and some will change colors in the presence of a liquid (usually turns blue or red). This helps techs know that you have dropped it in the water, as most cell phone insurance coverage policies don't cover water damage. Also note that these stickers have been known to change colors in extreme humidity as well.
7. Do not put the phone (or any electronic or metal-containing object) into the microwave. You will destroy electronic components and potentially the microwave.
Thanks for the tip! I am sure a lot of members will find this very valuable!
This will be an asset to members and guest who need immediate attention. Thank you for the detailed write up Unlockmybberry.
Wirelessly posted (Tour 9630)
Wirelessly posted (storm 9530)
Wirelessly posted (9630)
Wow I hope that never happens to me! (Cough cough)
Thanks for the tips!
Last edited by smcoldbb; 08-07-2009 at 11:17 AM.
This is great!!! I hope this never happens to anyone.
Last edited by olta777; 08-07-2009 at 02:02 PM.
Wirelessly posted (9630)
Yeah for sure I'll tell my "buddy" to try the rice trick. :rotfl:
Hey but it works
Originally Posted by smcoldbb
This would suck, as It did once happen to me. Great advice. Thanks
One of my BlackBerry users, his wife washed his pants with his BlackBerry in it. Phone would not turn on at all. Water damage voids-warranty, he bought himself a new one, shipped it back to HQ's.
Originally Posted by FISH4RUDY
I took the whole thing apart, cleaned all the acidic from the prongs and the rust that was developing inside the phone with a tiny flat head. Popped a new battery in it and the BlackBerry works perfect
Umm ... your "buddy", right, i'm sure he will appreciate it
Originally Posted by smcoldbb
this will work on most small handheld devices tht do not have moving parts. Great tutorial.
The rice trick, the best way to use it is to get a zip lock bag, put some rice in the bag remove all the parts you can from the BlackBerry and place them on top of the rice, then close the zip lock bag.
Originally Posted by smcoldbb
The trick has worked with many of my users I support.
If I could throw out a suggestion. My phone was dropped into a pool. I went out and bought a bag of white rice and threw my phone in the bag. Make sure that your phone is completely covered. Also remove the battery and back cover before throwing in the bag. Let sit for 24hrs...The rice absorbs all the moisture my phone worked like new afterwards.
Posted via mobile device
I have used the rice trick with a little variation.
1. Remove battery, sim card, and media card.
2. Place handset in a distilled water bath, agitate gently for a few minutes. (helps to remove acidic water and minerals that encrust solder points and contacts)
3. Place handset in an alcohol bath, agitate gently for a few minutes. (helps to remove water, always provide plenty of ventilation or perform this step outside)
4. Place handset on top of a bed of dry rice in a shallow ovenproof dish or pan, screen side up. Cover handset with rice.
5. Place dish, hand set and all, into a toaster oven or conventional oven that can be set to 150 degrees Fahrenheit or less! 125 degrees is perfect.
6. Wait 48 hours before testing or replacing battery.
Sometimes this will help with LCDs that have a little clouding on them, as that will usually be trapped moisture.
Thanks for your tips. It is very helpfulness.
Tags for this Thread