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  1. #297
    Join Date
    Mar 2011
    Location
    Cairo, Egypt
    Device
    Z10-1
    OS
    10.2.1.3247
    Carrier
    Etisalat
    Posts
    543
    Quote Originally Posted by RTM View Post
    Hi. I need help with a blackberry 9780. It just shows a 507 error and when I plug it into my computer and launch the app loader so I can load the os on, it shows BB Pin unknown. I select it and continue installing the os. But when the phone reboots it goes back to the 507 error screen. I did this a few times and the os still does not install.
    Quote Originally Posted by ghostryder12 View Post
    First off, just so you are aware, the 507 error means your phone currently doesn't have a OS installed on it at all. Hopefully the below will help get you up and running.

    Start by going to your Control Panel and then Add and Remove Programs (in XP) or Programs and Features (in Vista) and remove any BlackBerry device software currently installed on the computer. Refer here to see how and what software to remove, All In One Guide - How To Upgrade Your Device - with Pictures & Videos. Reboot the computer. Then, try going to your carrier's website and download the most recent OS upgrade for your phone. With your desktop manager closed and your BlackBerry unplugged, install that OS on your computer, then reboot the computer.

    After your computer has rebooted, plug your BlackBerry in and you can try using the BlackBerry Desktop Manager to load the OS on your phone.

    Try that and see if it works. If it doesn't come back here and let us know.
    Do as ghostryder12 said&You can find the latest official OS released by your carrier here.Just choose your carrier




  2. #298
    Join Date
    Jan 2011
    Location
    South Africa
    Device
    9700
    OS
    6
    Carrier
    Vodacom
    Posts
    6
    Thanks. I will try it out and let you know.

  3. #299
    Join Date
    Jan 2011
    Location
    South Africa
    Device
    9700
    OS
    6
    Carrier
    Vodacom
    Posts
    6
    Hi I tried it and it never work.

    It says installing software then it says Wait for Device Initialization, when its says that the phone reboots and starts up again with a 507 screen. The desktop manager still shows 0 where it says device pin.



  4. #300
    Join Date
    Apr 2011
    Location
    Northern California
    Device
    Torch 9800
    OS
    6.0.0.706
    Carrier
    AT&T Death Star
    Posts
    980
    Quote Originally Posted by RTM View Post
    Hi I tried it and it never work.

    It says installing software then it says Wait for Device Initialization, when its says that the phone reboots and starts up again with a 507 screen. The desktop manager still shows 0 where it says device pin.
    OK, the 507 screen means that there is no OS loaded on your device. So, lets back up a bit. Go here, All In One Guide - How To Upgrade Your Device - with Pictures & Videos, and read through it until you become comfortable with it.
    Make sure that you follow every step regarding deleting all OS software you might have stored on your computer. Then download the OS you would like on your BlackBerry.
    Since you are getting the 507, "error reload software 507" screen, I'm gonna give you instructions to load the OS without the use of the desktop manager. If your DM opens when you attach your BB device, close it before proceeding.


    1. First locate your carrier and the OS file you wish to use.
    BlackBerry - BlackBerry Desktop and Device Software Download Sites

    or

    You can get any new OS that your carrier may not be releasing here;
    9780 Bold - Downloads - BlackBerryOS.com



    2. Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion and unplug BlackBerry. Get DM here BlackBerry - BlackBerry Desktop Software Since you are getting the 507 screen, this step is not necessary, just included so you can use these instructions again.

    3. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.

    4. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."

    5. This step is not needed unless there is an issue on next steps. Use BBSAK from BBSAK.org and wipe the device (after doing a complete backup) then after you get the error 507 (no OS installed) then proceed to step 6 Again, since you are getting the 507 screen, this step is not necessary, just included so you can use these instructions again.

    6. remove internet connection to PC and reboot PC.

    7. Plug in BlackBerry and double click on "Loader.exe." It's located in the same place as the above vendor.xml file was in.

    8. if you did Step 5, restore from back up. Follow this KB if needed KB10339-How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file

    Let us know what happens.
    Last edited by ghostryder; 09-13-2011 at 01:50 PM.

  5. #301
    Join Date
    Jan 2011
    Location
    South Africa
    Device
    9700
    OS
    6
    Carrier
    Vodacom
    Posts
    6
    Thanks ghostryder12, I will try it and let you know what happened.



  6. #302
    Join Date
    Jan 2011
    Location
    South Africa
    Device
    9700
    OS
    6
    Carrier
    Vodacom
    Posts
    6
    Hi I tried it out and it never work. Anyway thanks for the help I think I should just send it in to Blackberry.

  7. #303
    Join Date
    Apr 2011
    Location
    Northern California
    Device
    Torch 9800
    OS
    6.0.0.706
    Carrier
    AT&T Death Star
    Posts
    980
    Quote Originally Posted by RTM View Post
    Hi I tried it out and it never work. Anyway thanks for the help I think I should just send it in to Blackberry.
    Well that really is bad news. It surely must be a hardware issue then. Is your device still under warranty?

  8. #304
    Join Date
    Sep 2011
    Device
    9930
    OS
    7
    Posts
    4
    Quote Originally Posted by Neolantis View Post
    try what you said....start with an official version first. That's what i would do.

    i finally got it working. Here's how i did it:


    i installed a lower version of the DM (Version 6.....B15) on another computer together with the OS(V6.0.0.650 official) and men!!! it worked like charm. i noticed the following:

    1. My backup reinstalled but i lost most of my settings in the applications.
    2. my app world was having issues connecting to server(could be from my provider...dunno).

    will all this issues resolve itself later as i keep using the phone. i have also done the battery pull stuff and still doin it though.

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