Thread: All In One Guide - How To Upgrade Your Device - with Pictures & Videos

Originally Posted by Shrimpie

Wow, Awsum thanx Neo! It all makes sense except I can't seem to get passed step 4!!?? When I try load the new OS to my phone, I get the following error: The application "Email Setup Application" cannot be loaded because some required files are not available.
I have no idea what that means or how to fix it...

Do you shrink the OS ?

Nope... Am I spose to shrink it?

Originally Posted by Shrimpie

Nope... Am I spose to shrink it?

No I thought you shrink OS as sometimes when you shrink,some files are missed.
Do you face this error before/while/after installed ?

Well, I just went through everything again.... Uninstalled the OS, delleted all the Vendor.xml files on my computer, reinstalled the OS.... and restarted my computer...

then when i opened apploader, everything was fine untill i clicked next at the device application selection screen... which is where I get my error.... I'm so frustrated by now! thanx for tryna help Ganayni94, I greatly appreciate it!!

Originally Posted by Shrimpie

Well, I just went through everything again.... Uninstalled the OS, delleted all the Vendor.xml files on my computer, reinstalled the OS.... and restarted my computer...

then when i opened apploader, everything was fine untill i clicked next at the device application selection screen... which is where I get my error.... I'm so frustrated by now! thanx for tryna help Ganayni94, I greatly appreciate it!!

What OS are you trying to install and where did you download it from? It may be corrupt.

Well, I've tried three different OS's 2 from the blackberry site, and the latest one: 5.0.0.669
from this site....

This is a very long but very well-detailed and necessary post. I like how you emphasize the importance of backing up your BB data and OS. I have some information on my site about this subject, but it's centered more on fixing specific errors. Still, you said it right, and this tutorial is very self-explanatory and the pics and videos make it easier for people like me to learn.

Here's where I get my error.... After I click next..
I don't know if maybe I'm missing some files?

oh, and here's the error...
and i don't know howta make it bigger

Originally Posted by Shrimpie

oh, and here's the error...
and i don't know howta make it bigger

Actually,I don't know what's causing this issue !? But I suggest uninstalling any other OSs & install the OS you want to load on your device or you did so ?

Ai, that sucks.... yeah, I only have one OS installed... got that part. But thanx for trying

Also, are all the other OS's deleted from your computer before you loaded the current OS on your device? I have found that it must be done because sometimes other OS files will be loaded from a different OS will occur.

haha, only one OS installed means that all the other OS's are deleted, just FYI lol

Oh yea, read right over that post.

Originally Posted by Shrimpie

Ai, that sucks.... yeah, I only have one OS installed... got that part. But thanx for trying

Shrimpie, I would recommend deleting whatever problem OS you are trying to install and then download and install a different OS. Also be sure to reboot your computer after you install the OS before you start the installation process.

Let us know if you would like some recommendations for your 9520 device.

Would love to hear what you recommend, will wait for your recommendation before trying another one, other wise I might be wasting my time! thanx joe!

Originally Posted by Shrimpie

Would love to hear what you recommend, will wait for your recommendation before trying another one, other wise I might be wasting my time! thanx joe!

Well, I would rec to start with the latest OS for your 9520 device. You can download 5.0.0.1077 here... VodafoneUK_9520_5.0.0.1077 - Downloads - BlackBerryOS.com

Let us know how the installation works for you.

Dear Friends,
I have a strange encounter with upgrading BB9900 recently.

I have bold 9700, 9780, curve which running OS5 & OS6 accordingly. now, I have been following closely your "how to" guide all this time and it works for these devices.

However, it doesn't work on OS7. Not sure if this is only my experience. let me elaborate below:

for some reasons, afterI wipe out my 9900 to clean install using BBsak, the apploader fails to recognise my 9900 afterwards.
it is as if there is nothing is connected! my guess is that somehow os7 has different ram (or rom) config which gets deleted/wiped when using methods above.
As I said, I hv been doing this on os5 and os6 and all works.
this is the first time I did clean install on os7 and the process "nuke" my 9900.

I did all methods which friends had mentioned in the forum (delete all files, uninstalls previous ver, restarted my laptop/pc .. u name it) but none works. I have no choice but to bring to BB centre.

I paid close attention to how they "revive" my bb. surprisingly, they have had to "fish" the info inside the ram (or rom) while the BATT is plugged out :Eyecrazy:... that has to be down around 3 times... then it works... the apploader now "recognise" my bb again..

so, from now on, I NEVER wipe clean my os7 .. just update it with newer ver... it works thus far..

regards,

That sometimes is an issue with OS6 devices. I believe that the how-to was written for OS5 devices. I have been upgrading different OS's to my Torch, always skipping the total wipe section. I feel that, as you discovered, devices with OS6 & OS7 need to skip that step.

I don't have a Vendor file in my Apploader map .....