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  1. #1
    Tevansny's Avatar
    Tevansny is offline BlackBerryOS Gifted
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    Cannot back-up 3rd party apps

    hello all.

    i just had my storm replaced not what i wanted to do but i had to.
    now when i try to back up 3 rd party apps it comes up with a fatal error code on dm. also widows media player doesn't see my phone. With old storm i had 2 windows that popped up so i could access media card and phone memory. With new one i cannot. i do have mass media enabled and dm recognises my phone. i am sure it is a setting somewhere but i just cannot find it. any help will be appreciated. Thank you



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    MePascal's Avatar
    MePascal is offline BlackBerryOS Champion Follow MePascal On Twitter
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    Hello tevansny and welcome to BBOS.

    When you have your new device synced up to your PC ond you open the My Computer Screen, do you not see the two Removable Disk Drives?

  3. #3
    Vogue Themes is offline BlackBerryOS Inspired
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    Tevansny , do you happen to have the old storm as well? did verizon mail you a replacement, or you got it done in store? If you have the old and the new you could always do the device switch wizard through DM and it will transfer your 3rd party applications over to the new device, as well as all contacts and settings.



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    MePascal's Avatar
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    Quote Originally Posted by dreamtobelieve View Post
    Tevansny , do you happen to have the old storm as well? did verizon mail you a replacement, or you got it done in store? If you have the old and the new you could always do the device switch wizard through DM and it will transfer your 3rd party applications over to the new device, as well as all contacts and settings.
    This is true dream yet if the PC won't recognize the new device then the device switch feature may be a moot point. I'd like to see if the PC is even seeing the new device first.

  5. #5
    Vogue Themes is offline BlackBerryOS Inspired
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    Quote Originally Posted by MePascal View Post
    This is true dream yet if the PC won't recognize the new device then the device switch feature may be a moot point. I'd like to see if the PC is even seeing the new device first.
    This is true, what I was getting from the post is that the phone wasnt popping up as a media source, like that window where you can open media with..etc.



  6. #6
    Tevansny's Avatar
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    Quote Originally Posted by MePascal View Post
    Hello tevansny and welcome to BBOS.

    When you have your new device synced up to your PC ond you open the My Computer Screen, do you not see the two Removable Disk Drives?
    no they do not show up. thank you for replying so fast !

  7. #7
    Tevansny's Avatar
    Tevansny is offline BlackBerryOS Gifted
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    Quote Originally Posted by dreamtobelieve View Post
    Tevansny , do you happen to have the old storm as well? did verizon mail you a replacement, or you got it done in store? If you have the old and the new you could always do the device switch wizard through DM and it will transfer your 3rd party applications over to the new device, as well as all contacts and settings.
    i recieved phone at local store and he insisted on switching my contacts.
    the computer does not recognise phone as media source.

  8. #8
    Vogue Themes is offline BlackBerryOS Inspired
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    Quote Originally Posted by Seanren78 View Post
    Here is a quick link to back up 3rd party applications:

    http://www.blackberryos.com/forums/h...lications.html

    I would also recommend this video:

    http://www.blackberryos.com/forums/h...lications.html

    He is having trouble getting the computer to recognize his new BB.

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