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Thread: Cannot back-up 3rd party apps

  1. #21
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    Quote Originally Posted by MePascal View Post
    Let me know if you are ready to give this a try.
    doing it now... the press any key to continue keeps coming up i have hit it like 5 times.. i stopped now. phone is rebooting. should i keep hitting it ?




  2. #22
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    No..Let the phone reboot...

  3. #23
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    Quote Originally Posted by MePascal View Post
    No..Let the phone reboot...
    ok phone is rebooted. when i plug in phone i get both cards showing up. windows media now connects. but i still get a fatal error when trying to back up 3rd party apps. we are gaining on her. :1244:

  4. #24
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    Yes we are indeed on the right track.

    Can you list out your 3rd party apps please...

  5. #25
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    Quote Originally Posted by MePascal View Post
    Yes we are indeed on the right track.

    Can you list out your 3rd party apps please...
    os= .148
    bbm= 5.0.0.8
    ap news
    blackberryos launcher
    berryaddicted launcher
    blackberry app world
    blackstar
    cb launcher
    htc touch theme
    dynostorm
    facebook
    gpsed lite track
    level
    my space
    quick pull
    the weather channel
    weather bug
    wgrz
    yahoo messenger
    zonasnap
    plus normal installed apps

  6. #26
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    So, we are now talking about your second device. This second device has all of your 3rd party apps on it correct.

  7. #27
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    Quote Originally Posted by MePascal View Post
    So, we are now talking about your second device. This second device has all of your 3rd party apps on it correct.
    after 3 days of screwing around these are the current apps on new (2nd) device. i had never tried to back up 3rd party apps before on first device.
    that is how this all started. trying not to ever have it happen again.

  8. #28
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    Which version of DM do you have. The latest is 5.0.0.11

  9. #29
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    Quote Originally Posted by MePascal View Post
    Which version of DM do you have. The latest is 5.0.0.11
    yes

  10. #30
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    Wirelessly posted (storm 9530)

    Is mass storage mode on? On your phone that is? Sorry if I'm repeating somethin.

  11. #31
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    Quote Originally Posted by jasonfyc View Post
    Wirelessly posted (storm 9530)

    Is mass storage mode on? On your phone that is? Sorry if I'm repeating somethin.
    yes it is...

  12. #32
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    Now you have said that you are getting a fatal error on 3rd party apps. You are trying to backup your apps using the Device switch method correct?

  13. #33
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    Wirelessly posted (storm 9530)

    So now when you start up the DM? What does it say? (with phone connected)

  14. #34
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    Quote Originally Posted by MePascal View Post
    Now you have said that you are getting a fatal error on 3rd party apps. You are trying to backup your apps using the Device switch method correct?
    yes i am device switch wizard.click on it my device shows i leave other device blank. then i uncheck everything but 3rd party apps and hit next. i then recieve a window that pops up in dm that says " a fatal error has occured please try again"

  15. #35
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    Can you backup your device normally? As if you were doing a normal backup of device settings.

  16. #36
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    Quote Originally Posted by MePascal View Post
    Can you backup your device normally? As if you were doing a normal backup of device settings.
    just did it. it worked.

  17. #37
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    I'm going to say that you have a 3rd party app that may be corrupt. As it stands, your PC is interfacing correctly. The DM can see your device and has the ability to find a store information from your device. The issue seems to stem from the app side of things and my feeling is that you now have an app that is inhibiting the backup.

  18. #38
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    Quote Originally Posted by MePascal View Post
    I'm going to say that you have a 3rd party app that may be corrupt. As it stands, your PC is interfacing correctly. The DM can see your device and has the ability to find a store information from your device. The issue seems to stem from the app side of things and my feeling is that you now have an app that is inhibiting the backup.
    so my next step is deleting apps one at a time till i can back them up ?

    my quick pull is not working right so i may get lucky.

  19. #39
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    I have had to get another member of our help team to step in tevans...I need to step away. You will be in good hands. I think you are on the right track now. I will be checking in to see how you are coming along.

  20. #40
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    Quote Originally Posted by tevansny View Post
    so my next step is deleting apps one at a time till i can back them up ?

    my quick pull is not working right so i may get lucky.
    Hey tevansny, I'll be helping out MePascal as he has to go run some errands.

    If I were in your position, I would start by deleting applications that are of least importance to me, and any problematic apps. So yes, you could start off by removing quick pull.

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