Help please Somewhat still new to Blackberry and have tried both the OTA update with a failed message and the detailed instructions to DM. My old verison is now erased and I am not able to restore it. Can someone please send me "no brainer" instructions on how to solve this? Thank you so much in advance!
no problem jen we can help. which device and what OS do you have installed?
I'm just stepping in here but I dont think the ota's are working. Sunkast might know for sure