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  1. #17
    moosc's Avatar
    moosc is offline BlackBerryOS Enthusiast Follow moosc On Twitter
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    ok all fixed i moved everything to left box clicked saved. then our friend jl fixed me all up..when all else fails just wipe and wipe some more..



  2. #18
    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Quote Originally Posted by moosc View Post
    ok all fixed i moved everything to left box clicked saved. then our friend jl fixed me all up..when all else fails just wipe and wipe some more..
    Glad to hear it Moosc :fing02:

  3. #19
    RANDYRKELLY's Avatar
    RANDYRKELLY is offline BlackBerryOS Fanatic Follow RANDYRKELLY On Twitter
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    Quote Originally Posted by MePascal View Post
    Hey randy...
    Did you try my method referencing the advanced backup tab. Once you select advanced backup your PC will begin to populate the information that is on you device. Once completed, your data will be displayed on the left side of the screenshot in the Device Database List. If you click once on the first piece of data that is list then hold down your shift key and arrow down. I would suggest selecting 5 pieces of data at a time. Now you can move this data over by selecting the arrows in the center between the two viewing panes. At this point you should have the select data in the viewing panel described as Computer database. Above this panel, select File. You will get a drop down list to choose from. Select open for a previously saved file or select save and your PC should open a window in My Documents. Once you select save your PC will transfer a copy or backup. Once this is done, continue to go down the Device database list and gather the next group of five pieces of data to be saved. Eventually you will find the string of data that is giving you the unknown error. Once you find it, either clear it with the clear tab or just skip over it.

    Hope this helps...
    Regards, ~Michael~
    ok ill give it a try. its saying my on board device memory



  4. #20
    MePascal's Avatar
    MePascal is offline BlackBerryOS Champion Follow MePascal On Twitter
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    Quote Originally Posted by randyrkelly View Post
    ok ill give it a try. its saying my on board device memory
    Are you getting your error at on board device memory randy?

  5. #21
    RANDYRKELLY's Avatar
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    i think its something wrong with my phone. i will backup third party and re wipe with bbsak



  6. #22
    RANDYRKELLY's Avatar
    RANDYRKELLY is offline BlackBerryOS Fanatic Follow RANDYRKELLY On Twitter
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    Quote Originally Posted by MePascal View Post
    Are you getting your error at on board device memory randy?
    yes i am

  7. #23
    MePascal's Avatar
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    So...Looks like we've narrowed it down to a couple of possibilities randy. Your OS is being stored on the device memory as well as all your 3rd party apps. I not sure if the hybrid is causing the issue because of the fact that other members are not posting issues about not being able to backup. I'm kind of leaning towards a 3rd party app, possibly a theme maybe. Anyhow...let's see if you can skip that data string and select everything else but device memory. If you can save all the other data then you have really narrowed it down. Try this and let us know....Thanks..

    ~Michael~

  8. #24
    RANDYRKELLY's Avatar
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    my theme settings went threw no prob

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