as doing a backup it starts it progress then it stops at input method
Originally Posted by Bryan
I am not sure what harm would come if you skipped it. Try doing a selective back up and leaving out input and see what happens
Hey moosc... Definitely do the advanced backup and select a group of data that shows up in the Device Database. I would bet money that you will find that it's going to be the that is listed directly after input method. I have found that when I start having backup issues, I'll use the advance backup method. I'll select a group of 5 Device database list to move over to the Computer database. Eventually, you will come across a group that won't transfer over. That's when you will find the one string of data that is giving you your issue.
Did you try my method referencing the advanced backup tab. Once you select advanced backup your PC will begin to populate the information that is on you device. Once completed, your data will be displayed on the left side of the screenshot in the Device Database List. If you click once on the first piece of data that is list then hold down your shift key and arrow down. I would suggest selecting 5 pieces of data at a time. Now you can move this data over by selecting the arrows in the center between the two viewing panes. At this point you should have the select data in the viewing panel described as Computer database. Above this panel, select File. You will get a drop down list to choose from. Select open for a previously saved file or select save and your PC should open a window in My Documents. Once you select save your PC will transfer a copy or backup. Once this is done, continue to go down the Device database list and gather the next group of five pieces of data to be saved. Eventually you will find the string of data that is giving you the unknown error. Once you find it, either clear it with the clear tab or just skip over it.