How To Force Detect Apploader - Desktop Software 5.0

**lshap** · 01-06-2012, 11:21 AM

The following instructions will help you "force the detection" of a blackberry in app loader if the following happens.

1. Your Pin Shows as (PIN:Unknown)
2. Your blackberry has an "App Error ###" that is causing the computer to longer see the hardware.
3. If app loader fails, not able to connect, and is stuck in a boot loop.

Remove the battery from the back of the BlackBerry.
Connect the BlackBerry to the computer using a USB cable with the battery still out of the BlackBerry.
In BlackBerry Desktop Manager, select Application Loader.

Under the Update Software heading, select Start.

If the BlackBerry has a password enabled, enter the password in the Device Password box.
If the BlackBerry does not have a password, leave the password box blank.
Select OK.
If prompted with a list of Available Updates, select the checkbox next to the latest software version and select next.
In the backup and restore options, select the Settings button.

Make sure that the Backup device data automatically during the installation process checkbox is not selected.
Make sure that the Delete all application data check box is selected.
Make sure that the Erase all currently installed applications check box is selected.
Select OK in the Setting box.
Place the battery back into the BlackBerry.
In the Application Loader window, select Next, then Finish.
The loading process will start and may take between 10-60 minutes.
When the process is complete, the Application Loader will display the following message, The loading operation was successful.
Close the Application Loader.