BBOS How To: Recover A Missing App Icon After Upgrade
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Thread: BBOS How To: Recover A Missing App Icon After Upgrade

  1. #1
    AgentBlackBerry's Avatar
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    BBOS How To: Recover A Missing App Icon After Upgrade



    We all love our BlackBerry apps. We love them so much in fact we wish we had more in our community. Unfortunately upgrading these apps can sometimes get a little annoying as certain confusing problems may present themselves when doing so. One of the most common and frustrating problems when upgrading an app is the missing icon error.

    The problem

    You will be upgrading an app, let's say App World for this example, the upgrade will finish and you will be prompted to restart your phone in order to complete the upgrade. You do as you are prompted and restart your phone. After 2-8 min (unbelievable it still takes this long on some phones) you get back to your home screen, you look for the app you just upgrade and it is nowhere to be found.

    The culprit

    There are a couple of reasons as to why this actually happens although no official reason has been given by RIM directly. This seems to be a lot more commonly, if not only, present in native apps released by RIM through the Beta Zone at one point in time. Apps like App World, Twitter for BlackBerry and Facebook for BlackBerry seem to be the most likely to disappear at one point in time.

    For those of us that have downloaded these apps as beta, when upgrading to another version, official or not, we are sometimes told to delete the app before upgrading as a simple overwrite will have its own issues. These could be due to a module that's missing or different in an app which could be related to the actual icon showing up on the homescreen.

    For people that aren't in the Beta Zone and haven't downloaded these apps and simply overwrite their older versions instead of deleting the current one beforehand, this missing icon issue is more likely.

    Technically, the app whose icon's missing is installed on your device and is actually there. The problem lies with the fact that the icon just doesn't show up. Nevertheless, if you've had this problem here is the solution for it!

    The solution

    The way we go about solving this varies a bit between the early OSes (4.5 - 5.0) and the more common OSes (6.0 - 7.1). For the purpose of this article we will be doing OSes 6 and 7.

    Uninstall the app (See screenshots below). Do this by going into Options, then Device, then Application Management. Once there, scroll down until you highlight "BlackBerry App World", press the BB key to open the menu and click "Delete." Your BlackBerry will probably lag a bit at this point. The spinning clock will pop and I would honestly just suggest putting your phone down for a good 3 minutes because that's how long it'll take. You will be prompted to reboot in order for these changes to take effect.





    Clear pushed content on your BlackBerry's browser (See screenshot below). Open your BlackBerry's browser, press the BB key and click on Options. Scroll all the way down to "Clear Browsing Data." Here you will check the Pushed Content box and click "Clear Now."



    Reinstall the app. Once the reboot is complete, simply redownload and install the app again as if it's the first time you're doing so. Since this error occurs mostly with native apps, you can either redownload them by going through App World or directly through your browser.
    This time, since the app isn't overwriting anything you won't need to do a reboot after the installation is complete which is kind of nice. Over the last couple of months, it seems like little by little these apps have gotten better in this aspect and less and less people are seeing these issues right now. Unfortunately some still are so hopefully this helps you guys out.
    Youssef, ghostryder, lshap and 2 others like this.


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  2. #2
    lshap's Avatar
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    Thanks for the info. to add to the culprit... some apps that store data on device memory for easy access, and typically need to be re installed. The problem is with the way the app world/OS flags the application. In some cases it still marks the application as being in "Archived status" that the new os wont recognize. So the best thing to do is remove and reinstall.

    I will see if I can find the article i got for a Rim rep a while back, it has more details.
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  3. #3
    alljoe07 is offline BlackBerryOS Noobie
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    my Twitter app is gone!!!

    Hi guys. I tried updating my twitter app, and it vanished - can't seem to find it any where! Its still shows that its on the device when I visit options-appplication management.
    I did every thing you guys adviced-i deleted it from there, cleared the browsing history, checking all the options boxes, rebooted and noticed that it appeared back on my home screen.
    When I clicked it, it led me to the browser where I had to reinstall. After reinstalling, it asked me to reboot-which I did.
    Its still not appearing on my home screen, but it exists in the option menu. What did I do wrong??

  4. #4
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    Have you checked all your app folders? Also, make sure you have no hidden icon settings.
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    Make sure you're checking the Downloads folder, the Applications folder and make sure it's not accidentally hidden also.

    What carrier/wireless provider do you have? Because it's a little strange that the Twitter download link icon was being pushed to u after you uninstalled it and rebooted.

    It's also strange that it asked you to reboot after a clean install as it usually only asks you to do that when overwriting an existing app. If anything, do the same procedure over and instead of clicking the Twitter icon that you clicked to download it, go to Twitter for BlackBerry Smartphones or download it directly in App World instead. Those links will not ask you to reboot after the installation.
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  6. #6
    alljoe07 is offline BlackBerryOS Noobie
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    BBM disappeared after an upgrade

    Hi guys! I did it again, I tried to upgrade my bbm to 6.1.0.49 on my b. Bold 9780 and after the whole rebooting charade it disappeared, even though its listed in my applications (my bad).
    I have tried everything everyone has said and it isn't coming back, though still listed in apps.
    My twitter came back eventually-doing the same thing, but now my bbm isn't showing up.
    Really need some assistance. BBM is so important to me. What can I do to get it working and visible again???Thanks

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    have you hit the menu key form your main screen and made sure show all icons is checked? BBM may be hidden.

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    Quote Originally Posted by alljoe07 View Post
    Hi guys! I did it again, I tried to upgrade my bbm to 6.1.0.49 on my b. Bold 9780 and after the whole rebooting charade it disappeared, even though its listed in my applications (my bad).
    I have tried everything everyone has said and it isn't coming back, though still listed in apps.
    My twitter came back eventually-doing the same thing, but now my bbm isn't showing up.
    Really need some assistance. BBM is so important to me. What can I do to get it working and visible again???Thanks
    Okay make sure you are following the steps correctly.

    You have to delete BBM as instructed above, do a reboot of your phone to completely delete BBM.

    When the phone powers back on, there will be no BBM. It'll be as it was never installed.

    Then when go to install BBM from this link: BlackBerry Messenger you will download and install it.

    There is no need for a battery pull after that. So there's no way that the app can't appear. It'll be there if you followed the steps correctly.
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