Thread: Windows Vista/7- Dreaded Error 2738 - FIX

Ran in to this tonight trying to un-install a couple RIM OSs:

Error 2738. Could not access VBScript run time for custom action.

Couldn't uninstall, install, or repair, no matter what I did, short of reloading Windows.

Most common fix is to register the vbscript.dll, but this didn't solve it either, even tried to unregister it with the /u switch, same error.

Here's the fix:

1- First try to register the vbscript.dll
A- Click Start "globe"
B- Type in Search programs and files box> cmd
cmd.exe should show in list, right click on it and select Run as administrator
C- Make sure your in system32 directory, if your unsure type:
for 32bit OS => cd %windir%\system32
for 64bit OS => cd %windir%\syswow64
2- Now register the dll with this:
regsvr32 vbscript.dll
You should receive a massage saying it was successful.

Now try to install or uninstall again.
If you still get error then it's time for a quick regedit:

1- Click Start "globe"
A- Type in Search programs and files box> regedit
regedit.exe should show in list, right click on it and select Run as administrator
2- Find this key and delete it:
HKEY_CURRENT_USER\SOFTWARE\Classes\CLSID\{ B54F3741-5B07-11CF-A4B0-00AA004A55E8}
Now done with regedit.
3- Register the vbscript.dll as described above.

Now you should be able to install or uninstall.

NOTE: This will also work with VZAccess Manager for RIM, if your getting the same error message.

Hope this helps anyone having this problem.

Thanks for the tip mrZoSo

Thank you mrZoSo, this tip will come in handy for a lot of users of Windows 7. Thank you for taking the time to put this in a post.

Worked great ! Thank you Thank you ! :hail:

Thanks Mr. Zoso, very helpful information to those running 7.