Windows Vista/7- Dreaded Error 2738 - FIX
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Thread: Windows Vista/7- Dreaded Error 2738 - FIX

  1. #1
    mrZoSo's Avatar
    mrZoSo is offline BlackBerryOS Enthusiast
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    Windows Vista/7- Dreaded Error 2738 - FIX

    Ran in to this tonight trying to un-install a couple RIM OSs:

    Error 2738. Could not access VBScript run time for custom action.

    Couldn't uninstall, install, or repair, no matter what I did, short of reloading Windows.

    Most common fix is to register the vbscript.dll, but this didn't solve it either, even tried to unregister it with the /u switch, same error.

    Here's the fix:

    1- First try to register the vbscript.dll
    A- Click Start "globe"
    B- Type in Search programs and files box> cmd
    cmd.exe should show in list, right click on it and select Run as administrator
    C- Make sure your in system32 directory, if your unsure type:
    for 32bit OS => cd %windir%\system32
    for 64bit OS => cd %windir%\syswow64
    2- Now register the dll with this:
    regsvr32 vbscript.dll
    You should receive a massage saying it was successful.

    Now try to install or uninstall again.
    If you still get error then it's time for a quick regedit:

    1- Click Start "globe"
    A- Type in Search programs and files box> regedit
    regedit.exe should show in list, right click on it and select Run as administrator
    2- Find this key and delete it:
    HKEY_CURRENT_USER\SOFTWARE\Classes\CLSID\{ B54F3741-5B07-11CF-A4B0-00AA004A55E8}
    Now done with regedit.
    3- Register the vbscript.dll as described above.

    Now you should be able to install or uninstall.

    NOTE: This will also work with VZAccess Manager for RIM, if your getting the same error message.

    Hope this helps anyone having this problem.
    Last edited by mrZoSo; 05-28-2009 at 10:13 AM.


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  2. #2
    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Thanks for the tip mrZoSo

  3. #3
    bbcrackman's Avatar
    bbcrackman is offline BlackBerryOS Grand Master
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    Thank you mrZoSo, this tip will come in handy for a lot of users of Windows 7. Thank you for taking the time to put this in a post.

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    Thank you !

    Worked great ! Thank you Thank you ! :hail:

  5. #5
    Seanren78's Avatar
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    Thanks Mr. Zoso, very helpful information to those running 7.
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