Desktop Manager Not recognizing BB - RESOLVED - Page 4
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Thread: Desktop Manager Not recognizing BB - RESOLVED

  1. #61
    jnepsa's Avatar
    jnepsa is offline BlackBerryOS Wizard
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    try using bbsak to run the loader




  2. #62
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    noelfales is offline BlackBerryOS Enthusiast
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    Connection Problem

    Quote Originally Posted by jnepsa View Post
    try using bbsak to run the loader
    Tried that about 14 hours ago

  3. #63
    olta777 is offline BlackBerryOS Wizard
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    Wirelessly posted

    Quote Originally Posted by noelfales
    Quote Originally Posted by jnepsa View Post
    try using bbsak to run the loader
    Tried that about 14 hours ago
    Noelfales, I would recommend trying a different usb or a different pc may be just for the load?

    When you go to c: program files>common files>research in motion> shared>loader files, do you see os files in there? Ie cdma, java and alx files? Just want to make sure the os is properly installed on your pc.

  4. #64
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    noelfales is offline BlackBerryOS Enthusiast
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    Connection problem partially resolved

    Quote Originally Posted by jnepsa View Post
    Do you have BBSAK? and if I repeat steps you went through with olta let me know.

    Well I took my unit to verizon and persuaded them to give me a new one (with Verizon's 148 installed and working)

    Came back and ran DM ver 4.7, and lo and behold it connected showing the new pin. - I was able to restore the backup I made when initially trying to load 230 at the beginning of all this - thus got back contacts and other stuff I really needed BUT I still can't run the ap loader by executing the file directly (double click and nothing happens) or by using BBSAK 'load application' or by going through DM (get a message there saying 'a fatal error occurred when trying to upgrade')

    So now I can see that its something other than a connection failure because both BBSAK and DM seem to connect - I just can't run the ap loader . And because of that, I can't restore my third party aps. BBSAK created one alx file for all my third party backup. Is there a way to manually move that file into the operating system??

    ANY THOUGHTS???
    Last edited by noelfales; 09-24-2009 at 07:10 PM.

  5. #65
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    Quote Originally Posted by noelfales View Post
    Well I took my unit to verizon and persuaded them to give me a new one (with Verizon's 148 installed and working)

    Came back and ran DM ver 4.7, and lo and behold it connected showing the new pin. - I was able to restore the backup I made when initially trying to load 230 at the beginning of all this - thus got back contacts and other stuff I really needed BUT I still can't run the ap loader by executing the file directly (double click and nothing happens) or by using BBSAK 'load application' or by going through DM (get a message there saying 'a fatal error occurred when trying to upgrade')

    So now I can see that its something other than a connection failure because both BBSAK and DM seem to connect - I just can't run the ap loader . And because of that, I can't restore my third party aps. BBSAK created one alx file for all my third party backup. Is there a way to manually move that file into the operating system??

    ANY THOUGHTS???
    What BlackBerry device Operating System do you have installed on your computer?

  6. #66
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    brohlijk is offline BlackBerryOS Inspired
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    Quote Originally Posted by olta777 View Post
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    Brohlijk, please make sure your mass storage mode is enabled.
    it is olta
    Baby you spaguetti?

  7. #67
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    brohlijk is offline BlackBerryOS Inspired
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    I even went back to the stock .148 and my pc still doesnt recognize the storm,
    Baby you spaguetti?

  8. #68
    olta777 is offline BlackBerryOS Wizard
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    Wirelessly posted

    Quote Originally Posted by brohlijk
    I even went back to the stock .148 and my pc still doesnt recognize the storm,
    Have you tried a different usb?

  9. #69
    MASERATIGUY is offline BlackBerryOS Friend
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    Unresolved connection issue

    I have read through the posts and have tried everything an my BBD still will not connect, and is not recognized by my computer or DM. I had recently upgraded to a 5.0 version but not sure as it was direct from BB thru DM, as well as upgrading to DM 5.0; after the upgrade I had issues with the horizontal screen and loading my service books as it's an unlocked 9530 used on ATT Net. I started having connection issues would connect when it wanted to; I also had these issues when I was running v.148 an the V7 hybrid. I decided to just downgrade and go back to what I knew worked and felt comfortable with; so after finally getting BBSAK but not DM to connect I did a wipe. I am now unable to connect to ither BBSAK, DM or even in the Uploaded, my BBD is also not recognized on my laptop. I have tried %appdata% and removed the intelsync, vendor files are removed, ensured my hubs are working, have performed batt pulls and so on. Also if I open DM 5.0 it "freezes" and states initializing BB DM then comp shows it is still responding; but if I run as Admin DM will open in a few seconds.

    At the moment my BBD is at the 507 screen, I am running DM 5.0, laptop is running Win7 64 bit. I am at a total loss here.

  10. #70
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    @MASERATIGUY

    This is the best advice I can give you. This will also speed up your issue with trying to reconnect to your BlackBerry.
    Find a PC or a laptop that is running Windows XP. Plain and simple. I assure you that this will eliminate most of your connectivity issues.
    If you are unable to utilize a PC/laptop with XP then I may have one more trick up my sleeve but I don't know that it will work with Win7.

  11. #71
    MASERATIGUY is offline BlackBerryOS Friend
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    Quote Originally Posted by MePascal View Post
    @MASERATIGUY

    This is the best advice I can give you. This will also speed up your issue with trying to reconnect to your BlackBerry.
    Find a PC or a laptop that is running Windows XP. Plain and simple. I assure you that this will eliminate most of your connectivity issues.
    If you are unable to utilize a PC/laptop with XP then I may have one more trick up my sleeve but I don't know that it will work with Win7.

    All my laptops have Win7 on them.

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