Thread: Desktop Manager Not recognizing BB - RESOLVED

try using bbsak to run the loader

Originally Posted by jnepsa

try using bbsak to run the loader

Tried that about 14 hours ago

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Originally Posted by noelfales

Originally Posted by jnepsa

try using bbsak to run the loader

Tried that about 14 hours ago

Noelfales, I would recommend trying a different usb or a different pc may be just for the load?

When you go to c: program files>common files>research in motion> shared>loader files, do you see os files in there? Ie cdma, java and alx files? Just want to make sure the os is properly installed on your pc.

Originally Posted by jnepsa

Do you have BBSAK? and if I repeat steps you went through with olta let me know.

Well I took my unit to verizon and persuaded them to give me a new one (with Verizon's 148 installed and working)

Came back and ran DM ver 4.7, and lo and behold it connected showing the new pin. - I was able to restore the backup I made when initially trying to load 230 at the beginning of all this - thus got back contacts and other stuff I really needed BUT I still can't run the ap loader by executing the file directly (double click and nothing happens) or by using BBSAK 'load application' or by going through DM (get a message there saying 'a fatal error occurred when trying to upgrade')

So now I can see that its something other than a connection failure because both BBSAK and DM seem to connect - I just can't run the ap loader . And because of that, I can't restore my third party aps. BBSAK created one alx file for all my third party backup. Is there a way to manually move that file into the operating system??

ANY THOUGHTS???

Originally Posted by noelfales

Well I took my unit to verizon and persuaded them to give me a new one (with Verizon's 148 installed and working)

Came back and ran DM ver 4.7, and lo and behold it connected showing the new pin. - I was able to restore the backup I made when initially trying to load 230 at the beginning of all this - thus got back contacts and other stuff I really needed BUT I still can't run the ap loader by executing the file directly (double click and nothing happens) or by using BBSAK 'load application' or by going through DM (get a message there saying 'a fatal error occurred when trying to upgrade')

So now I can see that its something other than a connection failure because both BBSAK and DM seem to connect - I just can't run the ap loader . And because of that, I can't restore my third party aps. BBSAK created one alx file for all my third party backup. Is there a way to manually move that file into the operating system??

ANY THOUGHTS???

What BlackBerry device Operating System do you have installed on your computer?

Originally Posted by olta777

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Brohlijk, please make sure your mass storage mode is enabled.

it is olta

I even went back to the stock .148 and my pc still doesnt recognize the storm,

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Originally Posted by brohlijk

I even went back to the stock .148 and my pc still doesnt recognize the storm,

Have you tried a different usb?

I have read through the posts and have tried everything an my BBD still will not connect, and is not recognized by my computer or DM. I had recently upgraded to a 5.0 version but not sure as it was direct from BB thru DM, as well as upgrading to DM 5.0; after the upgrade I had issues with the horizontal screen and loading my service books as it's an unlocked 9530 used on ATT Net. I started having connection issues would connect when it wanted to; I also had these issues when I was running v.148 an the V7 hybrid. I decided to just downgrade and go back to what I knew worked and felt comfortable with; so after finally getting BBSAK but not DM to connect I did a wipe. I am now unable to connect to ither BBSAK, DM or even in the Uploaded, my BBD is also not recognized on my laptop. I have tried %appdata% and removed the intelsync, vendor files are removed, ensured my hubs are working, have performed batt pulls and so on. Also if I open DM 5.0 it "freezes" and states initializing BB DM then comp shows it is still responding; but if I run as Admin DM will open in a few seconds.

At the moment my BBD is at the 507 screen, I am running DM 5.0, laptop is running Win7 64 bit. I am at a total loss here.

@MASERATIGUY

This is the best advice I can give you. This will also speed up your issue with trying to reconnect to your BlackBerry.
Find a PC or a laptop that is running Windows XP. Plain and simple. I assure you that this will eliminate most of your connectivity issues.
If you are unable to utilize a PC/laptop with XP then I may have one more trick up my sleeve but I don't know that it will work with Win7.

Originally Posted by MePascal

@MASERATIGUY

This is the best advice I can give you. This will also speed up your issue with trying to reconnect to your BlackBerry.
Find a PC or a laptop that is running Windows XP. Plain and simple. I assure you that this will eliminate most of your connectivity issues.
If you are unable to utilize a PC/laptop with XP then I may have one more trick up my sleeve but I don't know that it will work with Win7.

All my laptops have Win7 on them.