Thread: Desktop Manager Not recognizing BB - RESOLVED

Been using DM 4.7 for a while on Vista with no probs. All of the suddden it's crashing.
It loads fine with the device not connected, but when I connect my Storm and it tries to read it, DM crashes.
If I have the device plugged into USB and then start up DM, DM crashes before it loads completely (as it's trying to read my device).
I tried deleting the Intellisync folder wit no success.
Anyone else experience this? Even tried uninstalling and re-installing DM

Originally Posted by olimazi

Been using DM 4.7 for a while on Vista with no probs. All of the suddden it's crashing.
It loads fine with the device not connected, but when I connect my Storm and it tries to read it, DM crashes.
If I have the device plugged into USB and then start up DM, DM crashes before it loads completely (as it's trying to read my device).
I tried deleting the Intellisync folder wit no success.
Anyone else experience this? Even tried uninstalling and re-installing DM

olimazi, Have you tried using DM 4.5. Some people have better luck with it.

it's the weirdest thing (i tried DM 4.5, same thing), DM loads fine, it's when i tries to read my device after i plug it in - it crashes.... hmmm, noticed this after 5.0 hybrid install.... still puzzled...

Originally Posted by olimazi

it's the weirdest thing (i tried DM 4.5, same thing), DM loads fine, it's when i tries to read my device after i plug it in - it crashes.... hmmm, noticed this after 5.0 hybrid install.... still puzzled...

That is wierd. Just a shot in the dark, but since all the 5.0 files, try DM 5.0. If not, since you noticed it after 5.0 hybrid, try wiping your phone, then reinstalling OS.

Tried DM 5 the other day with the same result: loads fine till I plug the BB in and it tries to read it, then crashes.
Time to scour the net for possible conflicts...

if anyone can make sense of it, here's the error code DM gives me after it crashes:
Problem signature:
Problem Event Name: APPCRASH
Application Name: DesktopMgr.exe
Application Version: 5.0.0.1
Application Timestamp: 49afc8a7
Fault Module Name: DesktopMgr.exe
Fault Module Version: 5.0.0.1
Fault Module Timestamp: 49afc8a7
Exception Code: c0000005
Exception Offset: 000d14a5
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: c449
Additional Information 2: 70964edf1354e13f2ac8c2d30026e056
Additional Information 3: c0ab
Additional Information 4: 54e9e5bd44fa4bbf8519d9427ae25803

I plugged my wife's Pearl into a USB port, fired up DM 5 and viola, it sync just fine, recognized - the whole bit.
It's when I plug in my Storm that DM crashes.
So I'm thinking wipe the device w/ JL and re-install the OS... but I want to do a 3rd pary backup, which I cannot do because DM won't work with my Storm anymore - any suggestions?

Originally Posted by olimazi

I plugged my wife's Pearl into a USB port, fired up DM 5 and viola, it sync just fine, recognized - the whole bit.
It's when I plug in my Storm that DM crashes.
So I'm thinking wipe the device w/ JL and re-install the OS... but I want to do a 3rd pary backup, which I cannot do because DM won't work with my Storm anymore - any suggestions?

Try deleting DM and installing an older version and see if that works