Thread: 9360 beyond nuked?

I've scoured several forums regarding my issue and still can not get this fixed. I have a 9360 stuck in a boot loop. I've been able to get App Loader to connect and successfully install the latest BB version for my carrier (downloaded OS from blackberry.com/up dates and installed through DM) but when it performs the final reboot, it just goes right back in to the boot loop. I'm not sure if it matters, but when my device connects to App Loader, it shows the actual device pin, not PIN: UNKNOWN.

DM detects my device but tells me there is a problem with the connection. I choose the 'update' option which has been recommended in some forums but it fails to connect to actually install the OS thru DM.

I cannot get BBSAK to connect to my device to try that route...

Please help!

Originally Posted by Hashiro86

I've scoured several forums regarding my issue and still can not get this fixed. I have a 9360 stuck in a boot loop. I've been able to get App Loader to connect and successfully install the latest BB version for my carrier (downloaded OS from blackberry.com/up dates and installed through DM) but when it performs the final reboot, it just goes right back in to the boot loop. I'm not sure if it matters, but when my device connects to App Loader, it shows the actual device pin, not PIN: UNKNOWN.

DM detects my device but tells me there is a problem with the connection. I choose the 'update' option which has been recommended in some forums but it fails to connect to actually install the OS thru DM.

I cannot get BBSAK to connect to my device to try that route...

Please help!

Hello Hashiro86, and welcome to

Have you checked out How-To Recover A Nuked Blackberry - with Pictures

Also, I have provided you the latest Official OS for your BlackBerry Curve 9360, below;

Discuss Official: OS 7.1.0.523 for BlackBerry Curve 9360 Via SmarTone HK (AllLang)

Try restarting your Windows PC, and reattempt to update the OS (assuming it's not nuked)

Keep us posted.

Thank you.

Yeah I would try waht grim suggested, but make sure you remove the previous OS via d remove programs. Then remove the vendor.xml file of the new OS.