HELP! uncaught exception: application net_rim_bb_phone

Quote:

Originally Posted by missroman

My BB Bold does not allow me to get in any application (not even make a call/ access sms messages (eventhough it seems that I have 3 new unread ones), not the email either) Everytime I try to click on each of ths icons, the BB get collapsed and messages like this "uncaught exception: application net_rim_bb_phone_app (221) is not responding" comes out. I can get into the Whasapp application and it workd for a while but then suddenly it get collapsed as well and the system ask me to reset. When I reset it, and replace the battery... this process starts again. Does anybody know what can I do to sort this out and be able to us my BB again? Any idea of what´s going on? Many thanks!

First things first, plug your phone into your computer and do a back up using your DM.
It's possible that a third party app may be causing this issue. If you have third party app loaded, you should delete them, do a battery pull when the phone is on and let it sit for about a minute before replacing it and booting back up. Check for the problem.
If there is still an issue, I suggest either re downloading the current OS or upgrading to a newer OS.
You can get the latest official OS from here. And you can read the best how-to-download instructions here.

HELP! uncaught exception: application net_rim_bb_phone_app (221) is not responding