If you have several OS updating installed in your PC, try unistalling them from PC and install again OS 5.0 alone and reinstal it by AppLoader. Do you know how to do it by AppLoader?
Then She has to make a Back up with DM and another one from her applications with BbSack, after that make a Wipe (It won't loose any information) and load OS. And if she doesn't want to make the Wipe, only have to go on her BB to Options-Security Options-Security erase before doing the respects Back ups; in this way her equipment will be as when she bought it.Then try to install OS well for the Desktop Manager or for AppLoader. It must work in this way, If not, try with a Center of Technical Service.
Last edited by Obbayola; 07-11-2011 at 01:10 AM.