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  1. #1
    lrosenb1 is offline BlackBerryOS Noobie
    Join Date
    Jul 2010
    Device
    Curve 8530
    OS
    5.0.0.508
    Posts
    1

    first-timer error

    i just got the 8530 and connected it to my mac desktop manager to update all the applications. i got the following message while doing so and have no idea what it means:


    BlackBerry® Desktop Manager failed to validate your BlackBerry® device update.

    Failed to validate OS image file: /Users/Louis/Library/Application Support/BlackBerryDesktop/Device Applications/a0a1ef2ed4ae31318fcd2b91d9f12a316ca6706a/rim0x05000F04j.sfi


    i believe i have v5.0.0.508, which it says i have in the About page, and platform 4.2.0.324, whatever that is.

    how can i fix the problem and update all the applications?

    thanks!
    Last edited by lrosenb1; 07-01-2010 at 03:44 AM.




  2. #2
    apuntsel's Avatar
    apuntsel is offline BlackBerryOS Gifted
    Join Date
    Apr 2009
    Location
    Pittsburgh, PA
    Device
    HTC Thunderbolt
    OS
    Android
    Posts
    262
    Quote Originally Posted by lrosenb1 View Post
    i just got the 8530 and connected it to my mac desktop manager to update all the applications. i got the following message while doing so and have no idea what it means:


    BlackBerry® Desktop Manager failed to validate your BlackBerry® device update.

    Failed to validate OS image file: /Users/Louis/Library/Application Support/BlackBerryDesktop/Device Applications/a0a1ef2ed4ae31318fcd2b91d9f12a316ca6706a/rim0x05000F04j.sfi


    i believe i have v5.0.0.508, which it says i have in the About page, and platform 4.2.0.324, whatever that is.

    how can i fix the problem and update all the applications?

    thanks!
    Hi Louis,

    I had the same issue with an 8530 on a Mac as well. I removed the referenced downloaded image file and had the DM redownload the file. Unfortunately that did not resolve the issue for me.

    You can do a OTA software upgrade, though it may take a while. You can customize the download and remove any app's or extra's that you don't need, such as foreign language support, games, etc. This will reduce the size of the download.

    I had a windows laptop available and so I ended up doing the upgrade through DM that way.

    You may also want to try and remove DM from the Mac and reinstall and see if that may help.

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