Desktop folder (BES) not showing
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Thread: Desktop folder (BES) not showing

  1. #1
    vader7071's Avatar
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    Desktop folder (BES) not showing

    We are currently running BESX and we have just added an 8530 to the server. The phone syncs with the desktop, the phone receives emails and syncs with the contacts and calendar, but the "Desktop" folder does not show up on the main screen.

    Any idea how to make this folder show up?


    Chris W. "Vader"
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    Old ninja saying.....Nine times down, ten times up!


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    MePascal's Avatar
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    I have seen this Vader.....
    The sales force for the company I work for all are on the BES....
    Unfortunately, I cannot get one of there devices right now. The first chance I get I will figure it out and post up an answer for you. Unless of course you figure it out sooner.

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    vader7071's Avatar
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    Thank you! Been working on this all afternoon with no luck. Had to give the phone back to the owner but can get tomorrow.
    Chris W. "Vader"
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    Good deal...
    I'll try to have an answer for you by then....
    Thanks for your patience.

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    vader7071's Avatar
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    Did we have any luck today?
    Chris W. "Vader"
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  6. #6
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    Let me appologiez Vader.
    I have had many issues at work that fell outside of the realm of BlackBerry problems.
    I'll put it on the top of my list in the morning.
    Thanks
    Posted via mobile device

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    Vader, I was unable to duplicate the Desktop folder.
    I could not find that option however, I'm still looking for some resolution.

    **UPDATE** Just found something for you Vader....

    As for your work Desktop icon -- that is controlled by your BES admins...if it existed on your prior device, then your new BB should also have it if it is activated on the same BES as your prior. See your BES admins about getting it pushed to your new BB.

    Messages will still contain all of your emails from all accounts...there is no way to suppress those without the Main Message List option. So you will have to find a configuration among the choices you have that works for you.
    You can read more about the explanation if you like.
    Lost separate email folder for Desktop work email
    Last edited by MePascal; 03-24-2010 at 01:57 PM.

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    vader7071's Avatar
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    Thank you! I read the article and it answered the question some, but not fully. But you helped point me in the right direction. Thank you SO MUCH!

    We did stumble on an interesting fact. We have 4 devices on our BESX server. (1) 9550 Storm 2, (1) 9530 Storm, (1) 8530 Curve 2, and (1) 8330 Curve. One of each of the types we have in the office. The odd thing is, the the (2) Storms have the desktop folder and the (2) Curves don't. All units are running a 5.0.0.xxx OS. So I posted that question to the help staff on the BB forum. We will see what they say. Once I get it fixed, I will post the results here.
    Chris W. "Vader"
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    Fixed it!

    Here is the thread discussing the issue:Lost separate email folder for Desktop work email ... - BlackBerry Support Community Forums

    Here is the KB article with the instructions how to fix it: View Document
    Chris W. "Vader"
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