Sound issue (no sound notification)
:hail:Oh loving and benevolent BB Gods that grace us with their presence. I beseech thee asking for thine wisdom and knowledge. Grant me this help that I request, and bless me with understanding.:hail:
LOL......I could not resist. Here is the deal. Wife got a curve about a week ago. 1st thing I did was upgrade her to 18.104.22.168 and BBM 5.0. I did not do the 3 batt pulls like required on my storm.
Now here is the thing. She will go for a few days, and then the sound just won't play on a message. Email, IM, text, anything. The unit still vibrates as it is supposed to, and the LED flashes, just no sound. Do a batt pull, let it restart, and all is good. For a day or so.
Any ideas? Anyone else had this issue? Do I need to move to the hybrid?
Thank you in advance for your help.
Any third party apps or themes installed?
No themes. I do not know of any apps, but she has mentioned some Barnes and Noble book loader. I will look tonight and see if any apps have been installed. Any I need to look for that may cause this?
Not specifically. My troubleshooting process basically is just working backwards to reverse anything done to the device in hope of finding the cause. Otherwise my advice is to wipe/reload with just the original OS and nothing else to make sure it's not a problem with the device itself.
Originally Posted by vader7071
Ah, I see where you are going. Ok. What I may do is figure out when it started and then go back from there with her application loads.
I'll keep you posted. Thanks!
She has loaded FB and a Weather app. They have been on there since the beginning. But she recently loaded a Barnes and Noble E-Reader. From what she said, if an app is causing the trouble, that is it. The timing fits.
Found out some more info. A) she has removed the Barnes and Nobles app and B ) this happens when she goes from sound to vibrate and then back to sound again. It "sticks" to vibrate and doesn't go back to sound.
Last night, checked it out and found out she loaded a pacman app and deleted it as well. So far here is the tale o-dee curve:
New with OS 4.50.77
Loaded 22.214.171.124 / BBM 5.0
Loaded Weather App
Loaded PacMan App
Removed PacMan App
Loaded Barnes and Noble E-Reader App
Removed Barnes and Noble E-Reader App
Somewhere around PacMan or B&N is where the sound started messing up. So I am guessing I need to backup the contacts and reload 4.5.160 / BBM 5.0. It was ok after that. Then reload FB and take it step by step.
Any other ideas what it may be?
Thanks for your help again.
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