My 8320 always restarted
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  1. #1
    phu2thack's Avatar
    phu2thack is offline BlackBerryOS Friend
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    Unhappy My 8320 always restarted

    please somebody help me to solve this problem, i get stressed with this stuff, i dont know why my BB always restarted by himself..
    :aargh4: :aargh4: :aargh4:

    please help meee
    :hail:
    thanks for your attention..
    :hail:

    for information :
    my BB is BB 8320 AT&T with BB OS 4.5.153 (246)
    with 13mb free memory




  2. #2
    olta777 is offline BlackBerryOS Wizard
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    Hi,
    first of all, WELCOME to BB OS!!!!

    What apps/themes do you have on your phone?

    I have a storm and notice that every time I run Opera mini and bbm at same time, my phone reboots sometimes.

  3. #3
    ealvnv's Avatar
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    for what you posted, based on my experience with the curve seems like an memory issue, and also to add to what olta said, have you installed something new lately...
    BlackBerry by Choice!

  4. #4
    sunkast Guest
    You can check your memory by going to Options > Status, look at file free. For example my file free is 15401602 bytes. It's easier to read if you insert commas. 15,401,602. Which is in the ballpark of 15mb.

  5. #5
    phu2thack's Avatar
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    Answer

    yup
    i'm new user here, hehe thanks for ur warm welcome..


    hhhmm, just like the other, AT&T theme, and another Zen themes, and then i added one theme, bold on curve.
    about application :
    1. facebook mobile
    2. YM
    3. BeeJivee
    4. GoogleMap 3.0
    5. 2 games
    6. and another mini application
    how bout that? is there any problem with my application stuff?

    hhhmm, i got the same thing with your problem, but on phone, is more naughty, when i try to reply some email and comment, it starts to reboot, what a great phone isn't??
    (T_T)
    so i must write it again..
    :aargh4: :aargh4:

    please help me to solve this problem...
    :hail: :hail: :hail:

  6. #6
    olta777 is offline BlackBerryOS Wizard
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    Quote Originally Posted by phu2thack View Post
    yup
    i'm new user here, hehe thanks for ur warm welcome..


    hhhmm, just like the other, AT&T theme, and another Zen themes, and then i added one theme, bold on curve.
    about application :
    1. facebook mobile
    2. YM
    3. BeeJivee
    4. GoogleMap 3.0
    5. 2 games
    6. and another mini application
    how bout that? is there any problem with my application stuff?

    hhhmm, i got the same thing with your problem, but on phone, is more naughty, when i try to reply some email and comment, it starts to reboot, what a great phone isn't??
    (T_T)
    so i must write it again..
    :aargh4: :aargh4:

    please help me to solve this problem...
    :hail: :hail: :hail:
    How long have you had the phone? Does it have any damage to it? Also, how often do you do battery pulls on it? Sorry for all the questions, we are trying to put a picture together and troubleshoot for the problem.

  7. #7
    phu2thack's Avatar
    phu2thack is offline BlackBerryOS Friend
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    i got this problem from the first time i bought my BB.
    how to solve this please??
    should i upgrade my firmware??

    thanks for ur attention
    =)

  8. #8
    ealvnv's Avatar
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    Quote Originally Posted by phu2thack View Post
    yup
    i'm new user here, hehe thanks for ur warm welcome..


    hhhmm, just like the other, AT&T theme, and another Zen themes, and then i added one theme, bold on curve.
    about application :
    1. facebook mobile
    2. YM
    3. BeeJivee
    4. GoogleMap 3.0
    5. 2 games
    6. and another mini application
    how bout that? is there any problem with my application stuff?

    hhhmm, i got the same thing with your problem, but on phone, is more naughty, when i try to reply some email and comment, it starts to reboot, what a great phone isn't??
    (T_T)
    so i must write it again..
    :aargh4: :aargh4:

    please help me to solve this problem...
    :hail: :hail: :hail:
    does in bold color are big memory eaters, do you have your gps on,?
    and when you say facebook mobile that means the application right?

    to start lets clear some memory on device....
    BlackBerry by Choice!

  9. #9
    ealvnv's Avatar
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    1. hold the left alt key and type lglg, menu key and select clear log
    2. go to your messages folder, menu key and select view folder, delete everything you dont need on each folder.

    this are the two first steps...
    BlackBerry by Choice!

  10. #10
    phu2thack's Avatar
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    Quote Originally Posted by sunkast View Post
    You can check your memory by going to Options > Status, look at file free. For example my file free is 15401602 bytes. It's easier to read if you insert commas. 15,401,602. Which is in the ballpark of 15mb.
    how if my free memory is 13mb? should i delete some application?

    owh, my BB just restarted (again), i count this moment, and this time is the 8th moment on today..
    :17: :17:

  11. #11
    sunkast Guest
    I have seen Facebook also be a big memory eater.

  12. #12
    phu2thack's Avatar
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    Quote Originally Posted by ealvnv View Post
    1. hold the left alt key and type lglg, menu key and select clear log
    2. go to your messages folder, menu key and select view folder, delete everything you dont need on each folder.

    this are the two first steps...
    okey, done, then what is the next step?

  13. #13
    olta777 is offline BlackBerryOS Wizard
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    Ok, to start off with....here are some links that will help you:

    UPGRADE/Downgrade HELP Guide

    How to gain more memory

    ....and....the here are the latest OS for your device is:

    http://www.blackberryos.com/forums/8...-software.html


  14. #14
    phu2thack's Avatar
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    Quote Originally Posted by sunkast View Post
    I have seen Facebook also be a big memory eater.
    wew..
    :no::duh:
    i need this apps so much

    is there any choice? i won't delete this apps
    :17::duh:

  15. #15
    olta777 is offline BlackBerryOS Wizard
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    Quote Originally Posted by phu2thack View Post
    wew..
    :no::duh:
    i need this apps so much

    is there any choice? i won't delete this apps
    :17::duh:
    See my post above

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    ealvnv's Avatar
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    now, lets get rid of all the stuff there that you dont use, when at the homescreen click the menu key to go to the screen where all the icons for applications installed shows in there
    what is the icon name you see in there, lets skip browser, phone, messages, setup wizard, setup internet email, bbmesenger.
    BlackBerry by Choice!

  17. #17
    olta777 is offline BlackBerryOS Wizard
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    Do what Ealvnv suggested....also, how many icons are on your applications screen. Hide what you do not use/need.

  18. #18
    phu2thack's Avatar
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    Quote Originally Posted by olta777 View Post
    How long have you had the phone? Does it have any damage to it? Also, how often do you do battery pulls on it? Sorry for all the questions, we are trying to put a picture together and troubleshoot for the problem.
    several month ago, my phone never falling down, never crashed and damaged.
    but i don't know if something wrong happen to this phone before i bought it, because i think, i'm second user..
    my BB case still smooth and there's nothing wrong.
    except the keyboard, when i press it makes little noise like "tikkktikk tiik tik"

    *sorry for that weird :haha

    how bout that?

  19. #19
    olta777 is offline BlackBerryOS Wizard
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    Quote Originally Posted by phu2thack View Post
    several month ago, my phone never falling down, never crashed and damaged.
    but i don't know if something wrong happen to this phone before i bought it, because i think, i'm second user..
    my BB case still smooth and there's nothing wrong.
    except the keyboard, when i press it makes little noise like "tikkktikk tiik tik"

    *sorry for that weird :haha

    how bout that?
    Try upgrading OS....(see my links for the complete guide)....
    Once you are done, do 3 60-second battery pulls.....

    If all fails, may be try to get a replacement one, if it turns out to be a hardware issue.

  20. #20
    phu2thack's Avatar
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    Quote Originally Posted by olta777 View Post
    Ok, to start off with....here are some links that will help you:

    UPGRADE/Downgrade HELP Guide

    How to gain more memory

    ....and....the here are the latest OS for your device is:

    http://www.blackberryos.com/forums/8...-software.html


    wawww mfg:
    thanks for that link, i will read it carefuly.

    and how if i want to upgrade my firmware?
    i already have DM 4.7 (ver 5).

    because, last time i tried to upgrade my firmware, that was a big failure, error 507 appeared on my BB screen, i can't do anything, when i try to install again BB device software, always failed..

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