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  1. #1
    smcoldbb is offline BlackBerryOS Champion Follow smcoldbb On Twitter
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    8330 and email attachment issue

    hey all,

    I'm trying to help a friend at work.

    he has the 8330 with .138 and not able to open any attachments on incoming emails.

    according to him he has never been able to. I'm a storm abuser so the options menu is greek to me.

    is this a 4.5 issue or can it be corrected

    any help would be great




  2. #2
    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Quote Originally Posted by smcoldbb View Post
    hey all,

    I'm trying to help a friend at work.

    he has the 8330 with .138 and not able to open any attachments on incoming emails.

    according to him he has never been able to. I'm a storm abuser so the options menu is greek to me.

    is this a 4.5 issue or can it be corrected

    any help would be great
    can it open any attachments or just not certain types?

  3. #3
    ealvnv's Avatar
    ealvnv is offline BlackBerryOS Master Follow ealvnv On Twitter
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    go to options, advanced options, applications and look for attachment service, if is not installed that is the reason why he is not able to open attachments.

    also make note that some type of files cant be opened on the blackberry

  4. #4
    smcoldbb is offline BlackBerryOS Champion Follow smcoldbb On Twitter
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    no pdf's but he can open jpegs

  5. #5
    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Quote Originally Posted by smcoldbb View Post
    no pdf's but he can open jpegs
    It's been awhile since my curve but I don't think I could open PDF's without a 3rd party app installed? Don't quote me on that though :cool2:

  6. #6
    ealvnv's Avatar
    ealvnv is offline BlackBerryOS Master Follow ealvnv On Twitter
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    Quote Originally Posted by smcoldbb View Post
    no pdf's but he can open jpegs
    there is no way to open pdf files unless docs to go premiun wich include pdf docs viewer are installed or a third party reader which im no sure if exists

  7. #7
    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Quote Originally Posted by ealvnv View Post
    there is no way to open pdf files unless docs to go premiun wich include pdf docs viewer are installed or a third party reader which im no sure if exists
    Thanks E it has been awhile like I said. I appreciate the back up

  8. #8
    smcoldbb is offline BlackBerryOS Champion Follow smcoldbb On Twitter
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    Quote Originally Posted by ealvnv View Post
    go to options, advanced options, applications and look for attachment service, if is not installed that is the reason why he is not able to open attachments.

    also make note that some type of files cant be opened on the blackberry
    hey thanks E

    nope BB attach services is installed.

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