8330 and email attachment issue
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  1. #1
    smcoldbb is offline BlackBerryOS Champion Follow smcoldbb On Twitter
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    8330 and email attachment issue

    hey all,

    I'm trying to help a friend at work.

    he has the 8330 with .138 and not able to open any attachments on incoming emails.

    according to him he has never been able to. I'm a storm abuser so the options menu is greek to me.

    is this a 4.5 issue or can it be corrected

    any help would be great




  2. #2
    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Quote Originally Posted by smcoldbb View Post
    hey all,

    I'm trying to help a friend at work.

    he has the 8330 with .138 and not able to open any attachments on incoming emails.

    according to him he has never been able to. I'm a storm abuser so the options menu is greek to me.

    is this a 4.5 issue or can it be corrected

    any help would be great
    can it open any attachments or just not certain types?

  3. #3
    ealvnv's Avatar
    ealvnv is offline BlackBerryOS Master Follow ealvnv On Twitter
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    go to options, advanced options, applications and look for attachment service, if is not installed that is the reason why he is not able to open attachments.

    also make note that some type of files cant be opened on the blackberry
    BlackBerry by Choice!

  4. #4
    smcoldbb is offline BlackBerryOS Champion Follow smcoldbb On Twitter
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    no pdf's but he can open jpegs

  5. #5
    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Quote Originally Posted by smcoldbb View Post
    no pdf's but he can open jpegs
    It's been awhile since my curve but I don't think I could open PDF's without a 3rd party app installed? Don't quote me on that though :cool2:

  6. #6
    ealvnv's Avatar
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    Quote Originally Posted by smcoldbb View Post
    no pdf's but he can open jpegs
    there is no way to open pdf files unless docs to go premiun wich include pdf docs viewer are installed or a third party reader which im no sure if exists
    BlackBerry by Choice!

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    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Quote Originally Posted by ealvnv View Post
    there is no way to open pdf files unless docs to go premiun wich include pdf docs viewer are installed or a third party reader which im no sure if exists
    Thanks E it has been awhile like I said. I appreciate the back up

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    smcoldbb is offline BlackBerryOS Champion Follow smcoldbb On Twitter
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    Quote Originally Posted by ealvnv View Post
    go to options, advanced options, applications and look for attachment service, if is not installed that is the reason why he is not able to open attachments.

    also make note that some type of files cant be opened on the blackberry
    hey thanks E

    nope BB attach services is installed.

  9. #9
    ealvnv's Avatar
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    let me make a research on that to see what option i can find other than docs to go
    BlackBerry by Choice!

  10. #10
    smcoldbb is offline BlackBerryOS Champion Follow smcoldbb On Twitter
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    Quote Originally Posted by ealvnv View Post
    there is no way to open pdf files unless docs to go premiun wich include pdf docs viewer are installed or a third party reader which im no sure if exists
    okay cool,

    can you recommend a free one he could try?

    OR will .160 upgrade correct this

  11. #11
    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Quote Originally Posted by smcoldbb View Post
    okay cool,

    can you recommend a free one he could try?

    OR will .160 upgrade correct this
    this is the one I use and love it! It is pricey at 19.95 but does have a free trial

    RepliGo Reader for BlackBerry - Personal Productivity BlackBerry Software on OnlyBlackBerry.com

  12. #12
    ealvnv's Avatar
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    couldnt find a free one, and no .160 doesnt fix this, since this is a RIM limitation...
    BlackBerry by Choice!

  13. #13
    smcoldbb is offline BlackBerryOS Champion Follow smcoldbb On Twitter
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    okay

    if he wants it he has to get off his wallet.

    thanks E!
    thanks B!

  14. #14
    ealvnv's Avatar
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    any time my friend
    BlackBerry by Choice!

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