Curve 9300 (alt-shift-del) soft reset blank white screen issue! - Page 4
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Thread: Curve 9300 (alt-shift-del) soft reset blank white screen issue!

  1. #61
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    Last question for a while.
    When downloading the OS after deleting the vendor file, you are NOT using Desktop Manager for that download, right?


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  2. #62
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    OK Ahmed, I've reread this entire 4 page thread and everything we've discussed should have solved the problem if there was a software issue. I'm leaning toward a hardware issue now. I believe that we are out of fixes because it is a hardware issue.
    Take it back the the carrier, show them the problem and request a warranty replacement.
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  3. #63
    Ahmed Fahmie is offline BlackBerryOS Friend
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    Quote Originally Posted by ghostryder View Post
    Last question for a while.
    When downloading the OS after deleting the vendor file, you are NOT using Desktop Manager for that download, right?
    yea im not

  4. #64
    Ahmed Fahmie is offline BlackBerryOS Friend
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    Quote Originally Posted by ghostryder View Post
    OK Ahmed, I've reread this entire 4 page thread and everything we've discussed should have solved the problem if there was a software issue. I'm leaning toward a hardware issue now. I believe that we are out of fixes because it is a hardware issue.
    Take it back the the carrier, show them the problem and request a warranty replacement.
    i will then cause it looks unsolvable , i hope they would understand that because it might seem silly to them to bother about, i will keep u posted, thnx for every thing

  5. #65
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    Good luck and make sure it has the carriers OS reloaded back on it before you trade it in.
    The Rules of the carrier states if the phone is beyond software repair, the carrier has to warranty replace the phone.
    Last edited by ghostryder; 12-28-2011 at 10:23 PM.
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  6. #66
    Ahmed Fahmie is offline BlackBerryOS Friend
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    yea i know thanx
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  7. #67
    Ahmed Fahmie is offline BlackBerryOS Friend
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    Quote Originally Posted by ghostryder View Post
    Good luck and make sure it has the carriers OS reloaded back on it before you trade it in.
    The Rules of the carrier states if the phone is beyond software repair, the carrier has to warranty replace the phone.
    hey bro, i just got the phone and it works perfectly now it wasnt a hardware faulty just software, and now i tried to install the .706 and it did the same old thing i feel good though tht its only software, then i got it replaced and here we go the same story ! what do you think goes wrong with me?!

  8. #68
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    Quote Originally Posted by Ahmed Fahmie View Post
    hey bro, i just got the phone and it works perfectly now it wasnt a hardware faulty just software, and now i tried to install the .706 and it did the same old thing i feel good though tht its only software, then i got it replaced and here we go the same story ! what do you think goes wrong with me?!
    So the carrier replaced your 9330 with a new phone?
    If yes, the OS on the new device was the .668?

    I'm at a loss at the moment. Let me ask the team if this issue sounds familiar.
    “Great minds discuss ideas. Average minds discuss events. Small minds discuss people.”
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  9. #69
    Ahmed Fahmie is offline BlackBerryOS Friend
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    Quote Originally Posted by ghostryder View Post
    So the carrier replaced your 9330 with a new phone?
    If yes, the OS on the new device was the .668?

    I'm at a loss at the moment. Let me ask the team if this issue sounds familiar.
    yea they replaced it but not the carrier we have it sold here officially unlocked , its 9300 and it came with the .546
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  10. #70
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    I think right now, I would put .668 on it and wait for the next OS upgrade above .706.
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  11. #71
    Ahmed Fahmie is offline BlackBerryOS Friend
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    Quote Originally Posted by ghostryder View Post
    I think right now, I would put .668 on it and wait for the next OS upgrade above .706.
    i tried .668 on the old device and did the same! it might be related to the installing process i dont know

  12. #72
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    I'm going to agree with you regarding that it has something to do with how it is being downloaded. It is difficult finding the answer without seeing how the download is being attempted. I'm hoping that we can find a solution for you.
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