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  1. #1
    nrnr31's Avatar
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    Failed to associate with the network issue

    Hi everyone!

    One issue I am having with my 9900 is that my wifi disconnects on me randomly. I then get an error message saying "failed to associate with the network." I have played with settings such as different frequencies, different channels and other things on my router side. No dice. I also tried it on an open network and still get that issue. I know that this is a phone issue.

    I have also tried different bb 9900 devices and they all had the same issue. Even one in which I had not setup, other than connecting to wifi. You may ask how do I know it drops. Well, I see it on bb device analyzer. I see the error message when I try to troubleshoot the wifi connection on wifi diagnostics.

    Running latest carrier OS from Rogers on the 9900

    Hope you guys can help!


    Thanks for visiting and enjoy using your BlackBerry!
    Please my post if it has helped you. Much appreciated!


  2. #2
    Joe Jerde's Avatar
    Joe Jerde is offline Owner | President Follow Joe Jerde On Twitter Add Joe Jerde on Facebook Add Joe Jerde on Google+ Add Joe Jerde on Linkedin
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    Man, that's a tough one. Do you have some type of security setting that may be affecting the connection?

  3. #3
    Harmeling68's Avatar
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    Very interesting. It does it on other wifi networks as well and not just the one at home? Try this: Delete all of your "saved" networks. Reboot your phone and connect to them again. This has been a fix for me when I've had similar issues.

    Curious: Did this just start happening recently or has it been an issue since you've had your BlackBerry? Please post back so we can get this issue solved!


    BB then, now, forever!

  4. #4
    nrnr31's Avatar
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    Joe, it's not security related since it also happens on open networks. I use wpa2 with Mac filtering. MAC address is correct. Channel 1 frequency

    Harmeling, I've tried that before. Same result. It's been happening since my very first 9900. I've tried about 5 of them and all the same issue. It's not my personal data on the phone either. I've connected the bb to my network without any of my data on the bb and the issue is still there

    thanks.
    Thanks for visiting and enjoy using your BlackBerry!
    Please my post if it has helped you. Much appreciated!


  5. #5
    Joe Jerde's Avatar
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    How often does it disconnect?



  6. #6
    ice2921's Avatar
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    Quote Originally Posted by nrnr31 View Post
    Joe, it's not security related since it also happens on open networks. I use wpa2 with Mac filtering. MAC address is correct. Channel 1 frequency

    Harmeling, I've tried that before. Same result. It's been happening since my very first 9900. I've tried about 5 of them and all the same issue. It's not my personal data on the phone either. I've connected the bb to my network without any of my data on the bb and the issue is still there

    thanks.
    Test once without MAC filtering and turn your channel to 11. See if that helps any.

  7. #7
    nrnr31's Avatar
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    It disconnects a few times a day. Sometimes a lot in a day.

    I have changed channels and tried without Mac filtering. Even tried open networks
    Thanks for visiting and enjoy using your BlackBerry!
    Please my post if it has helped you. Much appreciated!


  8. #8
    ice2921's Avatar
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    Quote Originally Posted by nrnr31 View Post
    It disconnects a few times a day. Sometimes a lot in a day.

    I have changed channels and tried without Mac filtering. Even tried open networks
    Try changing the encryption settings on the router to WEP in order to test, then see what happens.

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