Thread: Failed to associate with the network issue

Hi everyone!

One issue I am having with my 9900 is that my wifi disconnects on me randomly. I then get an error message saying "failed to associate with the network." I have played with settings such as different frequencies, different channels and other things on my router side. No dice. I also tried it on an open network and still get that issue. I know that this is a phone issue.

I have also tried different bb 9900 devices and they all had the same issue. Even one in which I had not setup, other than connecting to wifi. You may ask how do I know it drops. Well, I see it on bb device analyzer. I see the error message when I try to troubleshoot the wifi connection on wifi diagnostics.

Running latest carrier OS from Rogers on the 9900

Hope you guys can help!

Man, that's a tough one. Do you have some type of security setting that may be affecting the connection?

Very interesting. It does it on other wifi networks as well and not just the one at home? Try this: Delete all of your "saved" networks. Reboot your phone and connect to them again. This has been a fix for me when I've had similar issues.

Curious: Did this just start happening recently or has it been an issue since you've had your BlackBerry? Please post back so we can get this issue solved!

Joe, it's not security related since it also happens on open networks. I use wpa2 with Mac filtering. MAC address is correct. Channel 1 frequency

Harmeling, I've tried that before. Same result. It's been happening since my very first 9900. I've tried about 5 of them and all the same issue. It's not my personal data on the phone either. I've connected the bb to my network without any of my data on the bb and the issue is still there

thanks.

How often does it disconnect?

Originally Posted by nrnr31

Joe, it's not security related since it also happens on open networks. I use wpa2 with Mac filtering. MAC address is correct. Channel 1 frequency

Harmeling, I've tried that before. Same result. It's been happening since my very first 9900. I've tried about 5 of them and all the same issue. It's not my personal data on the phone either. I've connected the bb to my network without any of my data on the bb and the issue is still there

thanks.

Test once without MAC filtering and turn your channel to 11. See if that helps any.

It disconnects a few times a day. Sometimes a lot in a day.

I have changed channels and tried without Mac filtering. Even tried open networks

Originally Posted by nrnr31

It disconnects a few times a day. Sometimes a lot in a day.

I have changed channels and tried without Mac filtering. Even tried open networks

Try changing the encryption settings on the router to WEP in order to test, then see what happens.

I can try with my VLAN using WEP. Wouldnt want to use WEP, but ill give it a shot. I still think its the BB itself lol

I was reading that the sticker where the wifi contacts are suppose to go, were not properly aligned. Took a shot at it and checked it out on my bb. Didn't find anything abnormal.

Thanks

- - - Updated - - -

I was also informed from my carrier that BlackBerry knew about this issue, and was working on the fix, but did not give me a timeline on when it would be released. Also, a BlackBerry rep mentioned that it was an antenna issue, but I was not able to pursue any further since they had closed my ticket (carrier resolution), and that I would have to pay (which I did not want to) for support from BlackBerry.

BlackBerry told me to contact my carrier, and ask them to transfer the call to BlackBerry. Called carrier, said that they cannot transfer calls to BlackBerry as it is their policy, and told me to contact BlackBerry directly.

So much for that. I hate how they make you run around like that. Makes the customer frustrated (which it did, for me atleast).

I think BlackBerry needs to open up stores like how Apple has stores, and users can get proper support from that. They can also make money by selling accessories, or extended warranty, or pay for expired support (at a reasonable price).

Originally Posted by nrnr31

I can try with my VLAN using WEP. Wouldnt want to use WEP, but ill give it a shot. I still think its the BB itself lol

I was reading that the sticker where the wifi contacts are suppose to go, were not properly aligned. Took a shot at it and checked it out on my bb. Didn't find anything abnormal.

Thanks

- - - Updated - - -

I was also informed from my carrier that BlackBerry knew about this issue, and was working on the fix, but did not give me a timeline on when it would be released. Also, a BlackBerry rep mentioned that it was an antenna issue, but I was not able to pursue any further since they had closed my ticket (carrier resolution), and that I would have to pay (which I did not want to) for support from BlackBerry.

BlackBerry told me to contact my carrier, and ask them to transfer the call to BlackBerry. Called carrier, said that they cannot transfer calls to BlackBerry as it is their policy, and told me to contact BlackBerry directly.

So much for that. I hate how they make you run around like that. Makes the customer frustrated (which it did, for me atleast).

I think BlackBerry needs to open up stores like how Apple has stores, and users can get proper support from that. They can also make money by selling accessories, or extended warranty, or pay for expired support (at a reasonable price).

Should have nothing to do with the carrier. Its most likely the OS, try another OS. I suggested WEP to try as a test only not as a permanent solution. If its a hardware issue like they claim there would be a lot of angry people out there.

So I tried WEP. No dice. The only thing (which I knew from before) was that it could be software or hardware related. I think that it may be the OS since I did try multiple 9900's, but they all had the same issue. But still not sure.

And 1 more thing, which OS would be most compatable for my 9900 (carrier is Rogers). I get confused with the American carriers as some are CDMA, and some only offer 3G/H+, and not
2G (Edge).

Thanks.

The CDMA is the 9930, so as long as you use a OS that is labeled for the 9900 you are fine.

Here is the latest OS found for the 9900 in our Downloads Center... T-MobileUSA_9900_7.1.0.912 - Downloads - BlackBerryOS.com