Thread: About restarting issue?

Hello! can anyone has solution for restarting problem for 9900? i have a lots of issue here about this problem and i don't know what to do

What OS are you currently running??

Originally Posted by newshutr

What OS are you currently running??

i tried those versions. PL5.1.0.338_A7.1.0.4 28, PL5.1.0.393_A7.1.0.523, PL5.0.0.739_A7.0.0.590.

I'm think maybe this is a hardware issue? do you think?

Originally Posted by donirez

i tried those versions. PL5.1.0.338_A7.1.0.4 28, PL5.1.0.393_A7.1.0.523, PL5.0.0.739_A7.0.0.590.

Originally Posted by donirez

I'm think maybe this is a hardware issue? do you think?

Hi donirez, so you have wiped, and installed OS7.1.0.428, and OS7.1.0.523 and the restarting issue remains?

Is this correct?

Originally Posted by grimreaper

Hi donirez, so you have wiped, and installed OS7.1.0.428, and OS7.1.0.523 and the restarting issue remains?

Is this correct?

Yes! i tried to wipe, IT policy using the crackutil it doesn't work

Have you tried wiping the device the device this way?

All In One Guide - How To Upgrade Your Device - with Pictures & Videos

Originally Posted by ice2921

Have you tried wiping the device the device this way?

All In One Guide - How To Upgrade Your Device - with Pictures & Videos

Hi! this device is keeps restarting it's impossible to use wipe the only way is to use the loader... i tried to removed camera, mmc reader, keypad, then only LCD left. still restarting.

Hi Donirez.. Check this article from BBHelp on Facebook. It's helped many people with bricked/nuked berries. https://www.facebook.com/bbhelp#!/no...88263231183777
If it doesn't work for you then you always have your warranty to go back on.. it's 1 year.. and if you can't fix it with techniques like this, you may want to go back to your carrier as it's likely a hardware issue.

EDIT > to BBOS mods.. I hope you don't mind me referring to an external article. I'm familiar with it as I'm the primary author of it.

and before you try re install any os do the following with your sd card, assuming you are using one, use a usb reader and in your computer make sure you have show hidden files enabled and delete all the files in the sdcard that end with the extension .dat

also try to restart your device in safe mode, to do this do a battery pull and hold the back key until the device turns back on, it will ask you to start in safe mode, click yes, do a security wipe, to do this go to options, security and select security wipe, choose everything except for sd card (if you want you can include sd card too), when the security wipe is done try to reload the os once again.

Originally Posted by donirez

Hello! can anyone has solution for restarting problem for 9900? i have a lots of issue here about this problem and i don't know what to do

Hello donirez,

Before I can suggest a solution, can you please update your BBOS profile, it seems you have a BlackBerry Bold 9900, but your profile says 9700, OS5.0.0.862.

Thank you.

Originally Posted by grimreaper

Hello donirez,

Before I can suggest a solution, can you please update your BBOS profile, it seems you have a BlackBerry Bold 9900, but your profile says 9700, OS5.0.0.862.

Thank you.

Hello! Sir grimreaper! profile updated. by the way i'm ah technician here in middle east.

Hmnnn.... why this thread moved in BB9780 section? this is about BB9900?

Have you tried wiping the 9900 using Desktop Manager under the ? on top right of manager screen? click on ?, support tools > reset to factory setting.

Could help you clean it up and start over with a new OS