About restarting issue?
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Thread: About restarting issue?

  1. #1
    donirez is offline BlackBerryOS Friend
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    About restarting issue?

    Hello! can anyone has solution for restarting problem for 9900? i have a lots of issue here about this problem and i don't know what to do




  2. #2
    newshutr's Avatar
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    What OS are you currently running??

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    donirez is offline BlackBerryOS Friend
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    Quote Originally Posted by newshutr View Post
    What OS are you currently running??
    i tried those versions. PL5.1.0.338_A7.1.0.4 28, PL5.1.0.393_A7.1.0.523, PL5.0.0.739_A7.0.0.590.

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    donirez is offline BlackBerryOS Friend
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    I'm think maybe this is a hardware issue? do you think?

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    grimreaper's Avatar
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    Quote Originally Posted by donirez View Post
    i tried those versions. PL5.1.0.338_A7.1.0.4 28, PL5.1.0.393_A7.1.0.523, PL5.0.0.739_A7.0.0.590.
    Quote Originally Posted by donirez View Post
    I'm think maybe this is a hardware issue? do you think?
    Hi donirez, so you have wiped, and installed OS7.1.0.428, and OS7.1.0.523 and the restarting issue remains?

    Is this correct?

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    donirez is offline BlackBerryOS Friend
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    Quote Originally Posted by grimreaper View Post
    Hi donirez, so you have wiped, and installed OS7.1.0.428, and OS7.1.0.523 and the restarting issue remains?

    Is this correct?
    Yes! i tried to wipe, IT policy using the crackutil it doesn't work

  7. #7
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  8. #8
    donirez is offline BlackBerryOS Friend
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    Quote Originally Posted by ice2921 View Post
    Have you tried wiping the device the device this way?

    All In One Guide - How To Upgrade Your Device - with Pictures & Videos
    Hi! this device is keeps restarting it's impossible to use wipe the only way is to use the loader... i tried to removed camera, mmc reader, keypad, then only LCD left. still restarting.

  9. #9
    sheldonbk is offline BlackBerryOS Friend Follow sheldonbk On Twitter
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    Hi Donirez.. Check this article from BBHelp on Facebook. It's helped many people with bricked/nuked berries. https://www.facebook.com/bbhelp#!/no...88263231183777
    If it doesn't work for you then you always have your warranty to go back on.. it's 1 year.. and if you can't fix it with techniques like this, you may want to go back to your carrier as it's likely a hardware issue.

    EDIT > to BBOS mods.. I hope you don't mind me referring to an external article. I'm familiar with it as I'm the primary author of it.
    Last edited by sheldonbk; 07-06-2012 at 06:13 PM. Reason: To add notes to BBOS mods
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  10. #10
    ealvnv's Avatar
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    and before you try re install any os do the following with your sd card, assuming you are using one, use a usb reader and in your computer make sure you have show hidden files enabled and delete all the files in the sdcard that end with the extension .dat

    also try to restart your device in safe mode, to do this do a battery pull and hold the back key until the device turns back on, it will ask you to start in safe mode, click yes, do a security wipe, to do this go to options, security and select security wipe, choose everything except for sd card (if you want you can include sd card too), when the security wipe is done try to reload the os once again.
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    BlackBerry by Choice!

  11. #11
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    Quote Originally Posted by donirez View Post
    Hello! can anyone has solution for restarting problem for 9900? i have a lots of issue here about this problem and i don't know what to do
    Hello donirez,

    Before I can suggest a solution, can you please update your BBOS profile, it seems you have a BlackBerry Bold 9900, but your profile says 9700, OS5.0.0.862.

    Thank you.
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  12. #12
    donirez is offline BlackBerryOS Friend
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    Quote Originally Posted by grimreaper View Post
    Hello donirez,

    Before I can suggest a solution, can you please update your BBOS profile, it seems you have a BlackBerry Bold 9900, but your profile says 9700, OS5.0.0.862.

    Thank you.
    Hello! Sir grimreaper! profile updated. by the way i'm ah technician here in middle east.

  13. #13
    donirez is offline BlackBerryOS Friend
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    Hmnnn.... why this thread moved in BB9780 section? this is about BB9900?

  14. #14
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    Have you tried wiping the 9900 using Desktop Manager under the ? on top right of manager screen? click on ?, support tools > reset to factory setting.

    Could help you clean it up and start over with a new OS

  15. #15
    lesonquan is offline BlackBerryOS Friend
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    have you update OS or check your battery?

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