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  1. #1
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    Jun 2013
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    Question Trouble with Bold 9700, App World and OS 6

    Hi,

    I had trouble with BlackBerry App World so I uninstalled and reinstalled it. The trouble went away, just to start a new problem. When trying to download an app I get: "No cached credentials. (Error Id: 40721)". I figured: by reinstalling, the phone lost my user and password for App World and I need to enter them again. Problem is: where? I don't get a pop up to enter them.
    And a bit more info, I'm connected trough Wi-Fi for internet, I don't have a BlackBerry Data Plan.



  2. #2
    Join Date
    Jan 2013
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    Canada
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    Have you tried requesting "Lost your password?" ? You can try on the BlackBerry World website online.
    Thanks for visiting and enjoy using your BlackBerry!
    Please my post if it has helped you. Much appreciated!


  3. #3
    Join Date
    Jun 2013
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    I haven't lost my password. I have lost the ability to enter it in App World on the phone. Weird



  4. #4
    Join Date
    Jan 2013
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    It could be that since you dont have a BIS plan anymore, that the service book may have been revoked?

    Have you taken a look here: KB32439-Error 40721: No Cached Credentials appears when accessing BlackBerry App World
    Thanks for visiting and enjoy using your BlackBerry!
    Please my post if it has helped you. Much appreciated!


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