OS5 upgrading to OS6 and suddenly phone Crashed while updating..
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Thread: OS5 upgrading to OS6 and suddenly phone Crashed while updating..

  1. #1
    neilonn is offline BlackBerryOS Noobie
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    Exclamation OS5 upgrading to OS6 and suddenly phone Crashed while updating..

    Hi Anyone!
    Please Help urgent! I was Upgrading My OS5 to OS6 and suddenly without knowing the Phone went Blackout and the Led light kept flashing 2 times... seems like the Phone has been DCed from the DM... and i pull the USB cable out..and now.. i Couldnt Do anything to my Blackberry...tried opening the battery but still Same LED flash light appeared with the Dead Screen.. please please anyone can help me thru this? ive tried to follow JL_cmder but seems useless as it doesnt detect anything im stuck

    A Help In Need,
    Daniel




  2. #2
    ice2921's Avatar
    ice2921 is offline BlackBerryOS Grand Master Follow ice2921 On Twitter
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    Take a look at our guide on recovering a nuked BlackBerry.

    How-To Recover A Nuked Blackberry - with Pictures
    Neolantis likes this.

  3. #3
    grimreaper's Avatar
    grimreaper is offline BlackBerryOS Champion
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    Hello neilonn, if I may suggest, close down BlackBerry Desktop Manager before pulling the USB cable out via PC, as the software could possibly still try to update the OS.

    By pulling the USB cable from your BlackBerry Bold 9700, there's the chance the device could become inoperable.

    Before re-attempting to update the OS, make sure the device has sufficient battery power.

    Thank you.
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  4. #4
    humanized4u's Avatar
    humanized4u is offline BlackBerryOS Noobie
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    I am thinking of doing the same upgrade. Is there anything I can do before the upgrade to help prevent a similar crash?
    The ghost in the Machine, forgot to turn the lights out.

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    ice2921's Avatar
    ice2921 is offline BlackBerryOS Grand Master Follow ice2921 On Twitter
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    Quote Originally Posted by humanized4u View Post
    I am thinking of doing the same upgrade. Is there anything I can do before the upgrade to help prevent a similar crash?
    You should back up your phone before doing any OS upgrade.
    Neolantis likes this.

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