Help Needed..Updating OS
Results 1 to 9 of 9

Thread: Help Needed..Updating OS

  1. #1
    DJM1989 is offline BlackBerryOS Noobie
    Join Date
    Jul 2011
    Device
    9700
    Posts
    3
    Liked
    0 times

    Help Needed..Updating OS

    I have downloaded and installed a new os to my computer..but am having trouble loading it onto my device.

    I am stuck on the "communication port selection" screen..my device is connected to my pc but the box where my pin should appear remains blank???

    Any help would be much appreciated as i am left with "Error 507 Reload software" on my device without a clue on how else to upload it..

    Many thanks




  2. #2
    BBSuperAbuser's Avatar
    BBSuperAbuser is offline BlackBerryOS Gifted Follow BBSuperAbuser On Twitter Add BBSuperAbuser on Facebook Visit BBSuperAbuser's Youtube Channel
    Join Date
    Feb 2010
    Location
    West Virginia, USA
    PIN
    2AC197
    Device
    Zed10, PlayBook
    OS
    Z10STL100-3/10.1.0.2
    Carrier
    AT&T
    Posts
    260
    Liked
    79 times
    Do you have the BlackBerry Desktop Software installed?

    If so, and the OS is correct for your model BB, and is from a different carrier than yours, did you delete the Vender.xml file in C:program files/common files/research in motion/app loader?

    (In 64bit systems its in C:program files (x86)/common files/research in motion/app loader)
    Last edited by BBSuperAbuser; 07-12-2011 at 08:11 PM.

  3. #3
    DownForce's Avatar
    DownForce is offline BlackBerryOS Inspired
    Join Date
    Mar 2011
    Device
    Bold 9700 & Curve 3G
    OS
    6.0
    Posts
    239
    Liked
    86 times
    Have you been following the directions given in this tutorial? >>CLICKY HERE<<
    TheOnlyJrod likes this.

  4. #4
    TheOnlyJrod's Avatar
    TheOnlyJrod is offline BlackBerryOS Addict
    Join Date
    Dec 2009
    Location
    The Big Apple
    PIN
    Just Ask!
    Device
    Torch 9800
    OS
    6.0.0.600
    Carrier
    The "New" AT&T
    Posts
    843
    Liked
    123 times
    Quote Originally Posted by DownForce View Post
    Have you been following the directions given in this tutorial? >>CLICKY HERE<<
    As said above, try the tutorial and let us know more about your issue. We are here if you need.

  5. #5
    DJM1989 is offline BlackBerryOS Noobie
    Join Date
    Jul 2011
    Device
    9700
    Posts
    3
    Liked
    0 times
    Yes I followed the tutorial and deleted the vendor file..but still no joy. I downloaded dm and managed to upload the os through that.

    I was hoping this upload would fix my freezing problem since updating to os 6 but no joy..every so often my phone just freezes and the trackpad becomes unusable or will only move sideways.

    Anyone ever come across this? This is the second os6 I have tried and I am not sure what else to try? I've tried downgrading back to os5 and it works fine but I like os6 and its features..

  6. #6
    Tersammy is offline BlackBerryOS Inspired
    Join Date
    Jun 2011
    Location
    St. Louis region
    Device
    Z10
    Posts
    189
    Liked
    34 times
    I've read that some people have this issue for some reason. Device runs fine on an OS5 but put a 6 on it and not good results. Some have zero issues with 6. Quite frankly that's what keeps me at 5.9 something. Hope you get it. Me, I'm waiting for the 9900 to drop!

  7. #7
    Matrix Leader Guest
    Make sure you are installing the latest OS 6 v 6.0.0.600 then follow this guide:

    OS Installation Guide for the 9700 to save space and give you higher performance!


    It will allow you to have more free memory and increase the performance of your 9700 drastically.

  8. #8
    DJM1989 is offline BlackBerryOS Noobie
    Join Date
    Jul 2011
    Device
    9700
    Posts
    3
    Liked
    0 times
    I follwed the guide and still getting same results..although I think its not freezing as often..do you think there could be something wrong with the actual phone?

  9. #9
    frcosmin's Avatar
    frcosmin is offline BlackBerryOS Friend
    Join Date
    Jul 2011
    Location
    Romania
    Device
    bold 9700
    OS
    6.0.0.650
    Posts
    45
    Liked
    12 times
    just download bbsak wipe device and the u can update your phone eazy !! dont forget to make a backup first
    p.s delet vendor xml file.
    Last edited by frcosmin; 07-28-2011 at 01:36 AM.

Similar Threads

  1. Camera help needed
    By Bugly in forum BlackBerry Storm 9530/9500
    Replies: 13
    Last Post: 05-09-2010, 07:47 PM
  2. Unlocking Help Needed
    By desrah in forum Rumored Devices
    Replies: 5
    Last Post: 10-22-2009, 11:01 AM
  3. BBMaps needed for Weather app?
    By Spidersweb in forum 9530/9500 Operating Software
    Replies: 8
    Last Post: 05-22-2009, 02:30 PM
  4. List of CODs and what they do, if needed etc.
    By BoNg420 in forum 9530/9500 Operating Software
    Replies: 5
    Last Post: 04-24-2009, 07:38 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •