Blackberry doesn't boot up
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Thread: Blackberry doesn't boot up

  1. #1
    mozgur is offline BlackBerryOS Noobie
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    Blackberry doesn't boot up

    Well guys last night before I went to sleep my blackberry 9700, running on 6x.534, was working fine. When I woke up I found that my blackberry was at the start up screen with with the blackberry logo and the loading bar. The loading bar was completed but the phone would not proceed to turn on. I pulled the battery to no avail. Same thing happened. It would boot up, show the logo and the loading bar. Load all the way to completion then just stay like that. When I boot the phone without the sim card it gets passed that to a page with all my apps. At the top of the page it writes "blackberry platform 6.6.0.200".
    If i hold down the blackberry button an option comes up to switch between Messages, Phone and Java Console. Messages doesn't work. Java console brings me back to the blackberry platform page while the Phone option brings me to the phone.
    Finally When i click on any of the application on the Java console a pop-up says error starting etc etc.
    I didn't know whether I should wipe the device using bbsak or follow the nuking instruction on the site because my problem doesn't fit the bill of being nuked.

    Your help will be appreciated guys thanks




  2. #2
    Youssef's Avatar
    Youssef is offline Forum Moderator Follow Youssef On Twitter Add Youssef on Facebook Add Youssef on Google+ Add Youssef on Linkedin
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    Hmm.. Your OS 6 is leaked or Official ?
    If it's leaked , I suggest installing an official release after wiping of course.

  3. #3
    mozgur is offline BlackBerryOS Noobie
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    yeah it is leaked. My carrier in Australia is still on OS 5. Yeah I thought wiping would be a good idea. I recently just broke my Windows Laptop and am stuck with my mac for now. Is there anyway to wipe the device using a mac?

  4. #4
    ice2921's Avatar
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    mozgur,

    This should help you:

    KB18998-How to reset the BlackBerry smartphone to factory defaults

    Try to back up your phone first.
    csussen likes this.

  5. #5
    ghostryder's Avatar
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    Quote Originally Posted by ice2921 View Post
    mozgur,

    This should help you:

    KB18998-How to reset the BlackBerry smartphone to factory defaults

    Try to back up your phone first.
    Shoot, you beat me to it. I just got home and when I say this, I went searching for reset instructions. I found them and came here to print them up and cookie got here first....the only additional thing that came to mind was to remove the battery, hook the device up to your computer and try turning it on to see what would happen. If it starts ip with the SIM, back up the phone and then wipe the unit and reinstall the OS. BUT, that's just what I would do.
    Hey mozgur, let us know the outcome.
    Last edited by ghostryder; 05-21-2011 at 04:26 AM.
    “Great minds discuss ideas. Average minds discuss events. Small minds discuss people.”
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  6. #6
    ice2921's Avatar
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    Moved thread to appropriate section.

  7. #7
    lkstar is offline BlackBerryOS Noobie
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    I have the EXACT same problem with my blackberry and tried everything. I've tried this method above and deems unsuccessful. It does wipe it, but then it just restarts and brings me back to the same platform message "blackberry platform 6.6.0.200."

    PLEASE HELP!

  8. #8
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    Quote Originally Posted by lkstar View Post
    I have the EXACT same problem with my blackberry and tried everything. I've tried this method above and deems unsuccessful. It does wipe it, but then it just restarts and brings me back to the same platform message "blackberry platform 6.6.0.200."

    PLEASE HELP!
    So you have tried this: KB18998-How to reset the BlackBerry smartphone to factory defaults with no success?
    Do you know what OS your 9700 is running? Are running OS 5 or OS6?
    Give us the steps you've tried and what happened so we can narrow down what needs to be done to get your 9700 back running for you.
    “Great minds discuss ideas. Average minds discuss events. Small minds discuss people.”
    Eleanor Roosevelt

  9. #9
    lkstar is offline BlackBerryOS Noobie
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    Yeah i did that successfully, but when it restarts, that same blackberry platform 6.6.0.200 screen shows up as if it did nothing at all. The whole wiping screen came up and I thought it would work, but then in the end nothing did =(.
    Any suggestions?

    Please and thanks

  10. #10
    ghostryder's Avatar
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    Let me kick this around with the other moderators and someone will get back to you...as soon as I can find another mod awake.
    “Great minds discuss ideas. Average minds discuss events. Small minds discuss people.”
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  11. #11
    lkstar is offline BlackBerryOS Noobie
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    Okay thanks a bunch ryda. I've been without a phone for a week trying to fix this. I really appreciate it!

  12. #12
    ghostryder's Avatar
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    We'll do our best for ya.
    “Great minds discuss ideas. Average minds discuss events. Small minds discuss people.”
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  13. #13
    ice2921's Avatar
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    lkstar,

    Try following this tutorial on how to recovery a nuked BlackBerry:

    How-To Recover A Nuked Blackberry - with Pictures

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