Thread: Edge Problem --- Help Required

I recently purchase unlocked Orange UK BB9700 from one of my friends, currently I am living in Pakistan,

My handset is working perfectly for Voice & Text messaging, but for BB data services I am facing problem, “edge” is not appearing in upper case as told by service provider, I tired to upgrade the OS 6, but then I start the process system says Active Data Plan required for upgrade.

Now you all are request to help solve this problem of “edge”,

Looking forward for your help

Best Regards
Kamran Mukhtar

Have you read the manual with the mobile? I would suggest you to get in touch with the provider/manufacturer on this issue.

Originally Posted by Kamran Mukhtar

I recently purchase unlocked Orange UK BB9700 from one of my friends, currently I am living in Pakistan,

My handset is working perfectly for Voice & Text messaging, but for BB data services I am facing problem, “edge” is not appearing in upper case as told by service provider, I tired to upgrade the OS 6, but then I start the process system says Active Data Plan required for upgrade.

Now you all are request to help solve this problem of “edge”,

A couple things,

You may be in a area that has a weak signal, so therefore you are not getting your full network potential.

Go to Manage Connections... Mobile Network Options... and then mess around with the settings in there.

Originally Posted by amyswan

Have you read the manual with the mobile? I would suggest you to get in touch with the provider/manufacturer on this issue.

Dear Amyswan

Should i contact blackberry or my current service provider i .e ufone

Date Services: ON
While Roaming: ON

Connection Perferance: WI fi Preferred

Mobile Newtowrk: Ufone
Selection Mode: Automatic

Network Mode: 3G & 2G

Originally Posted by Kamran Mukhtar

I recently purchase unlocked Orange UK BB9700 from one of my friends, currently I am living in Pakistan,

My handset is working perfectly for Voice & Text messaging, but for BB data services I am facing problem, “edge” is not appearing in upper case as told by service provider, I tired to upgrade the OS 6, but then I start the process system says Active Data Plan required for upgrade.

Now you all are request to help solve this problem of “edge”,

Looking forward for your help

Best Regards
Kamran Mukhtar

What is the version of the OS you have loaded? I understand that you have OS6, but is it v344, v358, v418, or v424, or is it a 5 series OS? This information my help us narrow down the problem.

Originally Posted by Kamran Mukhtar

Date Services: ON
While Roaming: ON

Connection Perferance: WI fi Preferred

Mobile Newtowrk: Ufone
Selection Mode: Automatic

Network Mode: 3G & 2G

Try setting your network mode to 'Global'

You can't hurt anything by changing the settings, as you can always change it back.

Blackberry 9700
Smartphone (3G, Wi-Fi)
V 5.0.0.593(Platform 5.1.0.147)
3G Bands 1,4,8

It appears that your device settings are correct. I believe you need to contact your provider, Ufone, and have them check the data plan against the SIM card settings. Have them make sure that the SIM card has been setup for your data plan. I have heard of users that have bought a phone from someone and the SIM card was setup with the previous data plan. When a new data plan was activated, the provider forgot to issue a new SIM card because the phone already had one.

In other words, I think that the phone's SIM card is not setup correctly.

i have upgraded my bb9700 to latest os6, today i had detail discussion with my Ufone rep. he told me tht your mobile is not register with blackberry,

so i went to host routing table in options and register now, i have done this and it says registration message sent, but nothing ever happens after that.

i also run Device Diagnostic test, and report is given below for your kind review.

Device Type; Black berry 9700
Application Version: V6.0.0344
Platform Version: 6.6.0.50
Service Book:WPTCP, BROWSERcONFIG, RIM_IM, Keynego
Free File Space; 83628465Bytes
Redio Data Activation: Yes
Signal Level: -82 dBM
Radio Access: EDGE
Network:UFONE
IP Adress: 10.XXX.7.XX
ICMP Ping Echo: Yes
Blackberry Registration: NO
Connected to Blackberry: Abort
Blackberry PIN-PIN: Abort

and one more thing that my Ufone Rep told me that unlock Blackberries are again block and there IMEI are also block, Please advice how to register my blackberry 9700,

Originally Posted by Kamran Mukhtar

i have upgraded my bb9700 to latest os6, today i had detail discussion with my Ufone rep. he told me tht your mobile is not register with blackberry,

so i went to host routing table in options and register now, i have done this and it says registration message sent, but nothing ever happens after that.

i also run Device Diagnostic test, and report is given below for your kind review.

Device Type; Black berry 9700
Application Version: V6.0.0344
Platform Version: 6.6.0.50
Service Book:WPTCP, BROWSERcONFIG, RIM_IM, Keynego
Free File Space; 83628465Bytes
Redio Data Activation: Yes
Signal Level: -82 dBM
Radio Access: EDGE
Network:UFONE
IP Adress: 10.XXX.7.XX
ICMP Ping Echo: Yes
Blackberry Registration: NO
Connected to Blackberry: Abort
Blackberry PIN-PIN: Abort

and one more thing that my Ufone Rep told me that unlock Blackberries are again block and there IMEI are also block, Please advice how to register my blackberry 9700,

First thing I see (marked in red) is that our phone is still showing that it is not registered. So do this for me. With your phone on, remove the battery and let it sit for a minute or two. Replace the battery, turn your phone back on and run Device Diagnostic test, looking for the item I highlighted in red. If it still shows "Blackberry Registration: NO", you'll have to attempt registration again. Once you send the registration, you should receive confirmation very quickly, depending on your signal strength.
Also, the rep is incorrect about your phone being relocked. Once it is unlocked, it is always unlocked. the only way that it would be relocked is by the manufacturer to physically re-flash the device.

Let us know the results.

Registration fails again & again, unable to receive confirmation messages, Is there any other way to register with BB

Originally Posted by Kamran Mukhtar

Registration fails again & again, unable to receive confirmation messages, Is there any other way to register with BB

At this point I would recommend bringing the device to the technician for your carrier. It's seems like nothing is working for this phone. It could be damaged in the hardware, or there may be something being overlooked. There are many possibilities. Bring the phone in and get some opinions on it. Good luck.