problem in my 9700 blackberry
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Thread: problem in my 9700 blackberry

  1. #1
    alamoudi is offline BlackBerryOS Noobie
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    problem in my 9700 blackberry

    Hi
    I have blackberry 9700 yesterday I face a problem I hope that I will find the solution here.
    The problem is my blackberry switched of automatically and started aging but its hang in the first screen, its hang exactly at 65% in the download screen. I bought my mobile from Middle East so there is no career for me here in us I went to several stores to fix, but they refuse because the device is not from them. I am in USA\ Kentucky\ Highland Heights, Can you please advise me what to do?
    I removed the battery and return it back but still the problem existing:aargh4:.
    Please help me




  2. #2
    Joe Jerde's Avatar
    Joe Jerde is offline Owner | President Follow Joe Jerde On Twitter Add Joe Jerde on Facebook Add Joe Jerde on Google+ Add Joe Jerde on Linkedin Visit Joe Jerde's Youtube Channel
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    Quote Originally Posted by alamoudi View Post
    Hi
    I have blackberry 9700 yesterday I face a problem I hope that I will find the solution here.
    The problem is my blackberry switched of automatically and started aging but its hang in the first screen, its hang exactly at 65% in the download screen. I bought my mobile from Middle East so there is no career for me here in us I went to several stores to fix, but they refuse because the device is not from them. I am in USA\ Kentucky\ Highland Heights, Can you please advise me what to do?
    I removed the battery and return it back but still the problem existing:aargh4:.
    Please help me
    So you mean that the phone was working and then it all of a sudden stopped working? Did you install any software on the phone recently?

    If the device stops loading at 65% it sounds like an OS issue. Please let me know if you have installed anything on your phone that may have created the problem you have.

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  3. #3
    alamoudi is offline BlackBerryOS Noobie
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    Actually I didn’t install so or programs recently.

  4. #4
    Joe Jerde's Avatar
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    Quote Originally Posted by alamoudi View Post
    Actually I didn’t install so or programs recently.
    But you say the device was working and all of a sudden stopped, and that is when you had the problem?

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    Downloads Center | Rules and Guidelines l BlackBerry 10 Zone

  5. #5
    BBSuperAbuser's Avatar
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    Sounds like an OS wipe and reload is in order.
    Joe Jerde likes this.

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