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  1. #1
    Join Date
    Feb 2011
    PIN
    21ed1cc6
    Device
    9700
    Posts
    2

    problem in my 9700 blackberry

    Hi
    I have blackberry 9700 yesterday I face a problem I hope that I will find the solution here.
    The problem is my blackberry switched of automatically and started aging but its hang in the first screen, its hang exactly at 65% in the download screen. I bought my mobile from Middle East so there is no career for me here in us I went to several stores to fix, but they refuse because the device is not from them. I am in USA\ Kentucky\ Highland Heights, Can you please advise me what to do?
    I removed the battery and return it back but still the problem existing:aargh4:.
    Please help me



  2. #2
    Join Date
    Feb 2009
    Location
    Phoenix, AZ
    Device
    BlackBerry Z10
    OS
    10.0.9.2743
    Carrier
    Verizon
    Posts
    7,929
    Quote Originally Posted by alamoudi View Post
    Hi
    I have blackberry 9700 yesterday I face a problem I hope that I will find the solution here.
    The problem is my blackberry switched of automatically and started aging but its hang in the first screen, its hang exactly at 65% in the download screen. I bought my mobile from Middle East so there is no career for me here in us I went to several stores to fix, but they refuse because the device is not from them. I am in USA\ Kentucky\ Highland Heights, Can you please advise me what to do?
    I removed the battery and return it back but still the problem existing:aargh4:.
    Please help me
    So you mean that the phone was working and then it all of a sudden stopped working? Did you install any software on the phone recently?

    If the device stops loading at 65% it sounds like an OS issue. Please let me know if you have installed anything on your phone that may have created the problem you have.

  3. #3
    Join Date
    Feb 2011
    PIN
    21ed1cc6
    Device
    9700
    Posts
    2
    Actually I didn’t install so or programs recently.



  4. #4
    Join Date
    Feb 2009
    Location
    Phoenix, AZ
    Device
    BlackBerry Z10
    OS
    10.0.9.2743
    Carrier
    Verizon
    Posts
    7,929
    Quote Originally Posted by alamoudi View Post
    Actually I didn’t install so or programs recently.
    But you say the device was working and all of a sudden stopped, and that is when you had the problem?

  5. #5
    Join Date
    Feb 2010
    Location
    West Virginia, USA
    PIN
    2AC197
    Device
    Zed10, PlayBook
    OS
    Z10STL100-3/10.1.0.2
    Carrier
    AT&T
    Posts
    260
    Sounds like an OS wipe and reload is in order.



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