Calling Problem HELP ME

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12-09-2010, 07:45 PM
ahmohsen

Calling Problem HELP ME

I got my Bold 9700 from Saudi Arabia. It wasn't locked to any network. I moved after that to Egypt. Since then any OS i install on my blackberry other the version that came with it which was 5.0.0.442 when i call any number from the contacts that has no international access key the BB adds automatically +966 which is the key of Saudi Arabia. I have tried everything; I remove the file "vendor.xml" each time i change the OS. if I go back and install a fresh version of the 5.0.0.442 their is no problem please help :irked::irked::17::17::17:
12-09-2010, 07:49 PM
joshjamie

It sounds like you may have to change your number in the bb itself. I'm not going to try and talk you through this, but I will forward your problem to another team member that can help you do this. Hang in there
12-09-2010, 07:59 PM
ahmohsen

I did change it two diffrent numbers but same carrier.
12-09-2010, 08:01 PM
joshjamie

Quote:

Originally Posted by ahmohsen

I did change it two diffrent numbers but same carrier.

Do you mean you have the same carrier in Egypt as you did in Saudi Arabia?
12-09-2010, 08:12 PM
Joe Jerde

Try this, on your device, go to Manage Connections > Mobile Network Options > and make sure you have GSM/UMTS chosen.
12-09-2010, 08:15 PM
Joe Jerde

Also you can try this. Press the green dial button and then dial ##000000 (six zeros) and tap the green dial key again. You will find a place to enter the correct details of your number. Then save and the phone will reboot.
12-10-2010, 04:37 AM
ahmohsen

Its on 3G and 2G aka UTMS and GSM. I tried the ##000000 it calls the number. joshjamie they were both Egyptian carrier numbers
12-10-2010, 12:46 PM
Joe Jerde

Quote:

Originally Posted by ahmohsen

Its on 3G and 2G aka UTMS and GSM. I tried the ##000000 it calls the number. joshjamie they were both Egyptian carrier numbers

So when you dial ##000000, it redirects and calls +966 of Saudi Arabia?
12-11-2010, 07:56 PM
ahmohsen

ok i think there is a misunderstanding here the bb only does that when i call a number from the contacts that isn't presaved with a country access code. if I dial in a number that i wrote it works perfectly fine sorry guys for the this guys for this misunderstanding

Quote:

Originally Posted by Joseph Jerde

So when you dial ##000000, it redirects and calls +966 of Saudi Arabia?
12-11-2010, 08:02 PM
Joe Jerde

I see, that is why when you dial ##000000 it should bring up a menu so that you can change which area code the phone will automatically dial to.
12-11-2010, 10:06 PM
ahmohsen

it dials the number and i get a wrong number msg from the operator. no menu comes out is there any other way to reach this menu other than this code. i am using 6.0.0.380 if that would help thanks for your help

Quote:

Originally Posted by Joseph Jerde

I see, that is why when you dial ##000000 it should bring up a menu so that you can change which area code the phone will automatically dial to.
12-12-2010, 12:47 AM
Joe Jerde

Quote:

Originally Posted by ahmohsen

it dials the number and i get a wrong number msg from the operator. no menu comes out is there any other way to reach this menu other than this code. i am using 6.0.0.380 if that would help thanks for your help

Can anyone else running OS 6 try and dial, ##000000, to see if a screen pops up to allow you to edit your call details?
12-12-2010, 07:31 PM
joshjamie

Quote:

Originally Posted by Joseph Jerde

Can anyone else running OS 6 try and dial, ##000000, to see if a screen pops up to allow you to edit your call details?

No, does not bring up the menu screen on mine
12-13-2010, 10:27 AM
IceMage

Go to your Options > Call Management > Smart Dialing...
From there, ensure that your country code is set correctly, as well as your area code. See if this helps.

Also, ensure that your National Number Length is set correctly so it knows when to prepend these numbers, etc.
12-13-2010, 01:57 PM
Joe Jerde

Quote:

Originally Posted by IceMage

Go to your Options > Call Management > Smart Dialing...
From there, ensure that your country code is set correctly, as well as your area code. See if this helps.

Also, ensure that your National Number Length is set correctly so it knows when to prepend these numbers, etc.

Thanks for the comment IceMage!
12-13-2010, 04:05 PM
ahmohsen

Thanks Guys its solved but the weird thing that it was set to Egypt correctly however it adds +966 i tried changing it to Saudi Arabia and save and exit the menu then get in again i find it back to Egypt and still adds +966. I tried that a lot then I changed it to any other country and called a contact; it changed to the corresponding code then i changed back to Egypt its working now.

Thank you Joseph you were so helpful and thanks IceMage for the comment
12-13-2010, 04:18 PM
Joe Jerde

Quote:

Originally Posted by ahmohsen

Thanks Guys its solved but the weird thing that it was set to Egypt correctly however it adds +966 i tried changing it to Saudi Arabia and save and exit the menu then get in again i find it back to Egypt and still adds +966. I tried that a lot then I changed it to any other country and called a contact; it changed to the corresponding code then i changed back to Egypt its working now.

Thank you Joseph you were so helpful and thanks IceMage for the comment

Wow, good job in getting that to work. :) Thanks for reporting this to us.
12-19-2010, 10:54 PM
lisa25

i recently bought a blackberry,when anyone calls me i am not able to listen ring...please anyone help me.
12-20-2010, 01:11 AM
BBSuperAbuser

Do you mean your berry does not ring when you receive a call?

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