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  1. #1
    Loupou22 is offline BlackBerryOS Noobie
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    Since wy wife stuck her sim in my phone I have been unable to make or receive calls

    Hi,

    Sorry if this is posted in the wrong place, but I have a problem that I require help with and my friend suggested your web site. Oh and after reading the title of my question it now appears as though I am stuck in an early carry on movie

    The problem is that I have a Blackberry Bold 9700 (and before anyone says that doesn't sound like a problem, I've heard that one already that has developed a mind of its own & I cannot correct it.

    My blackberry only has an 02 pay as you go sim in it, with data tagged onto the pay as you go basics, but it has worked fine for ages now and I like it that way - never had to connect it to my computer (although now I have tried to update OS and Desktop Software to no avail).

    All went wrong when my partner, who also has a blackberry bold 9700, was to be without her phone for a few days and chose to steal mine and stick her sim in my phone!!! (this was not a good idea, as she has a work blackberry with IT settings etc... - but who can stop a woman when they have made up their mind!) When I got the phone back and stuck my sim back into it, it found 02 fine and says it is on it, the top right has 3G and a signal and the top centre has 02-UK and my Wi-Fi name next to it also. But no matter what I do, I cannot make or receive calls I have done the HRT and tried to register now and it says it has sent it, but nothing happens.

    02, of course, do not have anything to say, but then that is not unexpected as the phone is mine, not theirs and I am not on contract, so I cannot blame them.

    So - after that long winded explanation - can anyone offer any advice for getting my BB Bold 9700 back into my grubby mits in working order?

    Any help appreciated

    regards

    loupou22

    Please move if in wrong forum - thankyou (newbie)




  2. #2
    Hodges's Avatar
    Hodges is offline BlackBerryOS Gifted
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    First off welcome to BBOS!!! You will love the atmosphere here.. Your friend brought you to the right place . In any event, I have a couple of suggestions I would like for you too try. One dial ##000000 and press send.. You will get the activation menu. Make sure the mobile directory number is in fact yours. If it is not change it and your device should reboot after the save.. If that isn't it.. Go to options > mobile network > and make sure the network technology is GSM (I believe O2 is gsm).. Give those a shot and let us know what happens.. I can help you update your software as well if that is something you would like to do after you get your device working again..
    Posted via mobile device

  3. #3
    BBSuperAbuser's Avatar
    BBSuperAbuser is offline BlackBerryOS Gifted Follow BBSuperAbuser On Twitter Add BBSuperAbuser on Facebook Visit BBSuperAbuser's Youtube Channel
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    Hodges, if it was used with a sim that is tied to a BES, could an IT policy be to blame?

  4. #4
    Loupou22 is offline BlackBerryOS Noobie
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    Hi - thanks for the reply

    Hi, thanks for the reply, it's been sending me a bit nuts, as I swapped out the sim to another phone and it works fine. Needless to say the atmosphere in our house is a little grim at the moment

    Anyway, I assume you mean go to the call screen and key in ##000000 and then press the green dial/send button - is that right, or key it in from the front screen? I did it from the call screen and it just said call failed. But as a noob I am no doubt doing it wrong

    Give me a load of computer bits and I can build you a pc, give me a phone and I can make it look like a pretty paper weight for you it seems :duh:

    I went to the other options screen you described and it has the following for UK network.


    Data Services: ON
    While Roaming: PROMPT
    Mobile Network: 02 UK
    Network Selection Mode: AUTOMATIC
    Network Mode: 3G & 2G

    That is all that is listed in that screen

    It's a shame, as the phone cost me quite some money to get and I had really come to love it - which is a surprise with me when it comes to phones, as I normally hate the things.

    Any help, even if it doesn't work, as I have come to think that my wife has killed it, is appreciated.

    regards

    loupou22

  5. #5
    BBSuperAbuser's Avatar
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    I believe you may need to remove the IT policy if we cannot get it reactivated for O2. Since your wife used it with her work sim, an IT policy may have been pushed to your device.

    To remove the IT policy follow these directions with the specified modifications:

    The Basic instructions can be found here: http://www.blackberryos.com/forums/b...es-videos.html


    For the first post, Backing Up Your Devices Main Information Using Desktop Manager, you are going to back up your data in a slightly different way.


    • Step 3. In Desktop manager choose advanced instead of backup. Backup everything except Policy.


    In the wipe device section you are going to choose Factory reset in BBSAK instead of wipe device.

    Follow the rest of the instructions exactly to recover your Berry.

  6. #6
    ShimmyShine's Avatar
    ShimmyShine is offline BlackBerryOS Inspired Follow ShimmyShine On Twitter
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    Quote Originally Posted by adperdue View Post
    I believe you may need to remove the IT policy if we cannot get it reactivated for O2. Since your wife used it with her work sim, an IT policy may have been pushed to your device.

    To remove the IT policy follow these directions with the specified modifications:

    The Basic instructions can be found here: http://www.blackberryos.com/forums/b...es-videos.html


    For the first post, Backing Up Your Devices Main Information Using Desktop Manager, you are going to back up your data in a slightly different way.


    • Step 3. In Desktop manager choose advanced instead of backup. Backup everything except Policy.


    In the wipe device section you are going to choose Factory reset in BBSAK instead of wipe device.

    Follow the rest of the instructions exactly to recover your Berry.
    Head on adperdue, that's exactly what I was going to suggest as well. Lol

    Good luck!

  7. #7
    Loupou22 is offline BlackBerryOS Noobie
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    Hi all

    Okay, I will try that now, but would you adam & eve it I have blackberry desktop manager V6 now on my desktop - sorry, I was trying everything to get it working, so even upgraded all I could get my hands on. But I think I have found the same advanced screen for backup from the drop down menus. Although according to that list there is 0 policies installed - but I am going to do it anyway, cause I am eager to try all I can
    thanks again all, help is appreciated

  8. #8
    Loupou22 is offline BlackBerryOS Noobie
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    Hi all,

    Backed up the main, but the BBSAK link in the guide just goes to an error file not found page! After a short search around all I could find was BBSAK version 1.7, so I assume, rightly I hope, that this is okay to use. If not, well, what the hell, it's an expensive brick at the moment, so not sure I care at this moment in time

    chat later

    loupou22

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