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  1. #1
    th1nm1nt is offline BlackBerryOS Friend
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    Recognizing Contacts - Possible Newb Question

    I have become addicted to BlackBerry after moving from Windows Mobile last summer, and have enjoyed every minute. After my unlocked 9530 died on me, I decided to leave 8 years of touch screening for the new T-Mobile Bold 9700 (finally went 3G, hard keyboard, and roller pad). However, after transferring my information from one BlackBerry to another, I've noticed an issue that is likely a simple setting, but with only 13 months under my belt (and never any issues), I lack the knowledge of the RIM devices.

    I did get all contacts successfully loaded onto my phone, allowing me to send and recieve calls with full recognition. However, when recieving an SMS, the sender information is reflected as "+1719XXXXXXX". Now the number is in fact in my contact list, however in the format run from my Storm (and in Outlook) which is "(719) XXX-XXXX". Therefore, I get only the number on the sender's line (with no names), and my custom message alerts are obviously impacted as well.

    Is this a simple input setting (such as an option with Windows Mobile) or a simple fix? Or do I need to modify all of my contacts to the format of "+1719XXXXXXX" (which will not allow me to send the text since the format exceeds 10 digits)?

    Lost, and looking for a successful fix, even if I have to change all 368 contacts.

    Thanks in advance!!!



  2. #2
    ShimmyShine's Avatar
    ShimmyShine is offline BlackBerryOS Inspired Follow ShimmyShine On Twitter
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    No. The way you have it input is fine. No need to go through them all.

    I'm going to boot up my 9700 simulator to look for a setting, but can you tell me what OS your running? If it is still this: "v4.7.0.148 v6 Hybird" then I suggest upgrading Since that OS is very out of date as of today (5.0 is available). If after updating, you still have the problem then we'll look into it.

  3. #3
    th1nm1nt is offline BlackBerryOS Friend
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    Sorry, only 3 days into the Bold. The v 4.7 was from my Storm. I'm running the T-Mobile branded v 5.0.0.330.

    Thanks



  4. #4
    ShimmyShine's Avatar
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    Okay cool - that helps enough to make it up to date :P

    I would look for an option somewhere that sets it. I'll look into it more for you, but for now an option/OS wipe(upgrade) might be a good idea.

  5. #5
    jnepsa's Avatar
    jnepsa is offline BlackBerryOS Wizard
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    I actually think I remember reading something a while back on this that if the number is stored different than what it comes up as a SMS then it will not display the contact. If you get SMS and it says +1xxxxxxxxxx then you would need to add that to all contacts and it should auto edit the number to make it sendable by sms.



  6. #6
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    Quote Originally Posted by jnepsa View Post
    I actually think I remember reading something a while back on this that if the number is stored different than what it comes up as a SMS then it will not display the contact. If you get SMS and it says +1xxxxxxxxxx then you would need to add that to all contacts and it should auto edit the number to make it sendable by sms.
    Well, I do stand corrected then. Sorry for my misinformation :P

  7. #7
    th1nm1nt is offline BlackBerryOS Friend
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    Quote Originally Posted by jnepsa View Post
    I actually think I remember reading something a while back on this that if the number is stored different than what it comes up as a SMS then it will not display the contact. If you get SMS and it says +1xxxxxxxxxx then you would need to add that to all contacts and it should auto edit the number to make it sendable by sms.
    Is this common? I had no issues going from Windows Mobile to the Storm. It was so smooth, which helped drive my love for the BlackBerry. Is there a way to remove contacts from the device without deleting them through the Sync, and restoring them? Just to see if its a fluke of some sort?

  8. #8
    Tevansny's Avatar
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    Quote Originally Posted by th1nm1nt View Post
    Is this common? I had no issues going from Windows Mobile to the Storm. It was so smooth, which helped drive my love for the BlackBerry. Is there a way to remove contacts from the device without deleting them through the Sync, and restoring them? Just to see if its a fluke of some sort?
    This seems to be a common issue with some of the new operating systems. If you add the "1" in front of the affected contacts in your contacts list it should repair the problem.

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