Thread: I am unable to see my pictures in my 9700

Hello everyone!

Why can't I view my pictures on my BlackBerry 9700 Bold 2?

I have rebooted the phone many times, when i reboot an error message appears:
Uncaught exception:
java.lang.IllegalArgumentException

I am able to see like all the pictures in pixels, but when i want to view a single picture in real size, it just won't let me for some reason, i click on and nothing happens, it don't even have a menu for pics, also when i want to change the display picture on my BBM or any other IM, i am able to see all the pictures, but when i click on it, it won't let me change it.

any body know what the issue might be? i would greatly aprreciate your help!

Was it like this right out of the box?

No, it was working fine.
until one day, it just started doing this, by not allowing me to view them.

everything else is working just fine, except for this pictures issue.

Okay - my initial suggestion is to do a full OS wipe. We'll go from there if that doesn't work.

Also if they are saved on your SD card I would check to make sure it's functioning fine and if not format it (it may be a file on there, so backing up your SD card can be tricky..)

I don't think is the SD
because i have remove it, and when i do, i try to view the SAMPLE pictures that came with the phone, i am unable to see them as well.

Cool, so you ruled the SD card out. Now what we next is a full OS wipe.

thanks!

how do i contact you if i still have any questions?

thanks for your help!

PM me and if I don't answer in 10 minutes, shoot me an email at jeffhunt@blackberryos.com

I'm probably a day late and a dollar short but did you load the Free Theme - 9700/8900/9630 OS 5.0 - Smooth Operator. I did, it looked great, then a few hours later I tried to open my browser and got the same error. Unfortunately the theme never crossed my mind :duh:. When it did finally dawn on me and removed it, everything was fine. Well except for undoing everything I screwed up before I realized it was the theme. mfg:

Originally Posted by ShimmyShine

Okay - my initial suggestion is to do a full OS wipe. We'll go from there if that doesn't work.

Also if they are saved on your SD card I would check to make sure it's functioning fine and if not format it (it may be a file on there, so backing up your SD card can be tricky..)

I am having this same problem - How do you do a full OS Wipe. Was able to view pics yesterday but today cannot.

Originally Posted by Shenandoah

How do you do a full OS Wipe.

All In One Guide - How To Upgrade Your Device - w/ Pictures & Video

Post number three...if you have trouble, let us know.