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  1. #1
    rcocchiararo's Avatar
    rcocchiararo is offline BlackBerryOS Inspired Follow rcocchiararo On Twitter
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    Setup > Email settings > Your device had a problem connecting to the server

    So, i had a 9000, which started giving me the error from the title, after i debranded it. (it was from a local carrier).

    Now i have a 9700, from ATT, unlocked, and using it in Personal Argentina, with BIS.

    The same

    i wouldnt care, except that its not posible to enable contact sync from google without it !

    no big deal, right now, i dont use that... but calendar sync will be comming, and who knows WHAT more, and i wont be able to use them !

    i have a friend with an att 9700 also, that also had a 9000, and the exact same thing happened to him.

    Another friend with a branded personal Argentina 9000 can use the email setup app with no problems.

    I googled arround, and tried:

    1) making super sure that i had the correct time set (auto, manual, etc)
    2)doing a 5 minutes battery pool, removing SIM, booting, another 5 minutes bat pull, try again
    3) resending service books
    4) re registering into the network
    5) setting the APN (which costs money to use)
    6) wifi

    so far, no go.

    Any ideas ?

    My friend has STOCK 5.0.0.442, and he had .405 and .423 before, never shrinked, never worked.
    I have .442 with some stuff taken out.

    EVERYTHING else works fine, i can browse, get mails, access my bis page with the browser or on PC.

    only this fails.

    This is from the log on my 9700, i deleted all of it, run the mail setup app, and copied this.

    #BlackBerry Event Log (cpt)
    #HwID: 0x4001507
    #DPIN: 0x21838aed
    #PVer: 5.1.0.121
    #AVer: 5.0.0.442
    ¿ System - JVM:INFOp=21838aed,a='5.0.0.442',o='5.1.0.121',h=4 001507 - 3/2 20:38:14
    ¿ UI - GS-D 9f403fc7 - 3/2 20:38:12
    ¿ UI - GS+Q2 9f403fc7net.rim.device.apps.internal.ribbon.ui.App licationSwitcher - 3/2 20:38:10
    S net.rim.gme - TEns 395855499 - 3/2 20:38:09
    ¿ net.rim.fd - FDOn 0 - 3/2 20:38:09
    ¿ net_rim_bis_client - HTTP: IOException: Failed to transmit, time: 18, user: false - 3/2 20:38:09
    ¿ net.rim.ippp - TXst 0 - 3/2 20:38:09
    S net.rim.gme - TEns 395855498 - 3/2 20:38:09
    ¿ net.rim.ippp - TXst 1186 - 3/2 20:38:09
    ¿ net.rim.fd - FDOf - 3/2 20:38:09
    ¿ UI - GS-D d4061290 - 3/2 20:38:08
    ¿ UI - GS+Q2 d4061290net.rim.device.apps.internal.ribbon.ui.App licationSwitcher - 3/2 20:38:07
    Last edited by rcocchiararo; 02-03-2010 at 07:40 PM.



  2. #2
    rcocchiararo's Avatar
    rcocchiararo is offline BlackBerryOS Inspired Follow rcocchiararo On Twitter
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    New info:

    my friend's 9000 that is Personal Argentina branded, with os 5.0.0.411, can use the mail setup app.

    another friend, with a 8520, which came with os 4.*, and was updated to 5.0 before even using it, and that phone IS personal branded, has the same problem as us.

  3. #3
    rcocchiararo's Avatar
    rcocchiararo is offline BlackBerryOS Inspired Follow rcocchiararo On Twitter
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    im soooo

    aloneee



  4. #4
    MePascal's Avatar
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    It seems like the issue you are having could be due to the fact that you had your device debranded seeing as you have a friend that has a registered device to the carrier you have specified.

  5. #5
    rcocchiararo's Avatar
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    but only the 9000 was debranded (like one of my friends), both 9700 are att branded, the 9550 is verizon branded, and my friends wife 8520 is personal branded (personal is the carrier we all have )



  6. #6
    ealvnv's Avatar
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    That sounds like a apn setting problem, which btw has no extra cost if you have an unlimited data plan or a plan with some gb or mb limitations. Have you tried using the email setup via the setup wizard?
    Posted via mobile device

  7. #7
    rcocchiararo's Avatar
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    here in my country, the bb plans give you free internet only when using BIS (EDGE/3G), you have to pay (or credit is taken) if you use the carrier apn (edge/3g)

    now, if i set the apn, the problem persist.

    the wizzard ends in the same problem.

    pd: yesterday my carrier decided that i was using their apn, even when it is unset, and took 11 bucks from my credit... is it posible ? can an app decide to use socket/tcp, and use the APN even if its not set ? or is my carrier ... being "argentinian" ? :P

  8. #8
    breiti is offline BlackBerryOS Addict Follow breiti On Twitter
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    Quote Originally Posted by rcocchiararo View Post
    here in my country, the bb plans give you free internet only when using BIS (EDGE/3G), you have to pay (or credit is taken) if you use the carrier apn (edge/3g)

    now, if i set the apn, the problem persist.

    the wizzard ends in the same problem.

    pd: yesterday my carrier decided that i was using their apn, even when it is unset, and took 11 bucks from my credit... is it posible ? can an app decide to use socket/tcp, and use the APN even if its not set ? or is my carrier ... being "argentinian" ? :P
    If is uses an app preset apn, then I would say, yes, could be! I guess, you all have deleted every vendor xml on your PCs you could find. And you have tried to send service books from the internet via the PC (from your providers site). What is happening if you go to options/mobile net/diagnose/execute...

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