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  1. #9
    Join Date
    Apr 2009
    Location
    ohio
    PIN
    ch me then
    Device
    9550 Storm 2
    OS
    5.0.0.428
    Posts
    4,387
    Quote Originally Posted by zmika View Post
    Thanks guys for helping.
    I'm trying to open an attachment I received by mail, its a PDF, when I press open attachment it says (the attachment type cannot be viewed on your device) but what's weird that my friend has the same bb I have and the attachment open normal on his bb. I tried changing the permission in the application service, but still didn't work.
    Ok I would highly suggest that you try wiping and reloading the software, or OS. Are you and him running the same OS?



  2. #10
    Join Date
    Mar 2009
    Device
    Bold 9700
    Posts
    10

    sorry i mean (attachment cant open)

    Thanks guys for helping.
    I'm trying to open an attachment I received by mail, its a PDF, when I press open attachment it says (the attachment type cannot be viewed on your device) but what's weird that my friend has the same bb I have and the attachment open normal on his bb. I tried changing the permission in the application service, but still didn't work.

  3. #11
    Join Date
    Mar 2009
    Device
    Bold 9700
    Posts
    10
    Thanks for your reply.
    I'm a new user of bb, I'm not sure about the OS thing, the version of my bb is 5.0.0.321 its a bold 9700. So what do u think should I do?

    Thank you so much



  4. #12
    Join Date
    Apr 2009
    Location
    ohio
    PIN
    ch me then
    Device
    9550 Storm 2
    OS
    5.0.0.428
    Posts
    4,387
    Quote Originally Posted by zmika View Post
    Thanks for your reply.
    I'm a new user of bb, I'm not sure about the OS thing, the version of my bb is 5.0.0.321 its a bold 9700. So what do u think should I do?

    Thank you so much
    Find out what version he has first then we can see if he has a version that works maybe he or we can help you get on to that version

  5. #13
    Join Date
    Dec 2009
    Location
    Germany
    PIN
    please ask
    Device
    9500
    OS
    always the latest
    Posts
    782
    ...or to call your service provider, in other cases I have heard that they should be able to send you an updated service book fixing that issue



  6. #14
    Join Date
    Mar 2009
    Location
    Saturn
    PIN
    which one?
    Device
    9900/PlayBook
    OS
    good question
    Carrier
    All of them
    Posts
    2,405
    Do me a favor, go to options, applications, once in there hit the menu key and select modules, take a look and see if you find a module named net_rim_bb_attachment.
    Posted via mobile device

  7. #15
    Join Date
    Jul 2009
    PIN
    GED your IP ;)
    Device
    9700/9000
    OS
    >>.421/.411
    Posts
    205
    First off...do you have docs to go installed?

  8. #16
    Join Date
    Apr 2009
    Device
    Storm 9530
    OS
    .419/.692 Hybrid by Lyricidal (Shrunk)
    Posts
    510
    Another thing to check...
    Is there a file winfile.dat showing? If so, this attachment may have been sent via Outlook in a Rich Text formatted email. BB is not compatible with attachments sent in this format (a known issue between Outlook and BB). If this is the case, have the desired file resent as an attachment to an email formatted in plain text and you should be able to open it. This may or may not be your problem but worth a try.
    Here's a post I made many months back. You might find it helpful. Hope you figure it all out.
    Blackberrys can only open .pdf documents created with Adobe distiller tools.
    Depending on the scanning software being used, it's possible that a non-Adobe format .pdf file is being created. If you are able to open attached .pdf files from other sources, this may indeed be the issue.


    Some have found success by uninstalling and then reinstalling Blackberry Attachment Service and being sure they resend Service Books.

    If you are seeing a winmail.dat file, it is from sender emailing you from Outlook in a RTF formatted email.
    winmail.dat is a creation of Outlook and a few other MS programs.
    Try attaching the same document (your problematic pdf file) to a Plain Text formatted email and see if you get it as .pdf attachment. This is a known Outlook/BB issue. If you're using Outlook, more info can be found here: What is the Winmail.dat file? | HowTo-Outlook
    Last edited by toytooii; 12-16-2009 at 12:58 PM.

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