New BBM causes handheld wipe?
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    TR_82 is offline BlackBerryOS Friend
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    New BBM causes handheld wipe?

    Wirelessly posted

    so yesterday I put the new bbm on my buddies bold. I loaded it up and it was working fine. I get a call this mornung.; apparently he did a battery pull and it wiped his phone. He is bringing me the phone in about n hour to look at. Has anyone encountered this before? Or is this an isolated incident?




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    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Quote Originally Posted by TR_82 View Post
    Wirelessly posted

    so yesterday I put the new bbm on my buddies bold. I loaded it up and it was working fine. I get a call this mornung.; apparently he did a battery pull and it wiped his phone. He is bringing me the phone in about n hour to look at. Has anyone encountered this before? Or is this an isolated incident?
    This is the first I have head of it TR? If that was the cause then WOW. Let us know what happens after you get a chance to look at it

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    Wirelessly posted (storm 9530)

    I haven't seen or heard of this one yet. I wonder if it
    was really the bbm. Hmm. Sure would like to her what you
    Find out.

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    smcoldbb is offline BlackBerryOS Champion Follow smcoldbb On Twitter
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    Wirelessly posted

    That's very strange. What does he mean by wipe? All data and settings gone?

    Does he have quickpull or any other program that does a scheduled soft reset?
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    Quote Originally Posted by TR_82 View Post
    Wirelessly posted

    so yesterday I put the new bbm on my buddies bold. I loaded it up and it was working fine. I get a call this mornung.; apparently he did a battery pull and it wiped his phone. He is bringing me the phone in about n hour to look at. Has anyone encountered this before? Or is this an isolated incident?
    His memory is probably full and when it gets full it erases data like phone log, text and email messages
    Change Change, Before Change Change you

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    Wirelessly posted

    Or was it that he lost all bbm contacts. I have had this issue and attribute it to the fact I run multiple devices. This can be attributed to having multiple emails on one device. For some reason BBM will switch email accts, this could be user error but I haven't determined that yet.

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    Quote Originally Posted by bbcrackman View Post
    Wirelessly posted

    Or was it that he lost all bbm contacts. I have had this issue and attribute it to the fact I run multiple devices. This can be attributed to having multiple emails on one device. For some reason BBM will switch email accts, this could be user error but I haven't determined that yet.
    If it were in fact BBM contacts that were wiped, could the OP do a contact restore from the device?

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    Quote Originally Posted by MePascal View Post
    If it were in fact BBM contacts that were wiped, could the OP do a contact restore from the device?

    Interestingly enough, I have lost my BBM contacts on more than one occassion when installing a new os. The solution I found was quite simple, but frustrating enough, if you have set DM to backup your device when connected.

    1) Open DM
    2) Go to Backup/Restore
    3) Select Advanced
    4) Select the File Button

    5) Select Open
    6) Find the most recently saved file
    7) A list of items backed up will appear on the left. You can select them all to move over, I just select Blackberry Messenger and press the arrows that point right.

    You are Done.

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    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Very nice P3 :fing02:

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    Quote Originally Posted by Bryan View Post
    Very nice P3 :fing02:
    Hey thats what I'm here for.

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    olta777 is offline BlackBerryOS Wizard
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    Wirelessly posted

    Also p3 and everyone else, don't forget that you have an option to back up and restore from bbm itself. When in bbm, click bb key, options and scroll down for back up option.

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    Quote Originally Posted by MePascal View Post
    If it were in fact BBM contacts that were wiped, could the OP do a contact restore from the device?
    Quote Originally Posted by olta777 View Post
    Wirelessly posted

    Also p3 and everyone else, don't forget that you have an option to back up and restore from bbm itself. When in bbm, click bb key, options and scroll down for back up option.
    I'm with you Olta...That's what I was talking about...You just made it make sense.

    Thank you

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    Wirelessly posted

    The mystery continues...my friend came to see me. And the phone was legitimately wiped. However after doing a battery pull everthing restored itself. He doesn't run any third party apps, no beta OS's...heck he was still on his stock OS. So this was really weird.his bb is running smoothly now though.
    Last edited by TR_82; 07-21-2009 at 07:08 PM.

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    Quote Originally Posted by TR_82 View Post
    Wirelessly posted

    The mystery continues...my friend came to see me. And the phone was legitimately wiped. However after doing a battery pull everthing restored itself. He doesn't run any third party apps, no beta OS's...heck he was still on his stock OS. So this was really weird.his bb is running smoothly now though.
    what's an original os for the bold? we do know that BBM5.0 didn't work on the earlier curve os's maybe that's the problem.


    Blackberry's are weird like that sometimes at:

    I'm glad you reposted I was watching your thread to see how this played out
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    Quote Originally Posted by TR_82 View Post
    Wirelessly posted

    The mystery continues...my friend came to see me. And the phone was legitimately wiped. However after doing a battery pull everthing restored itself. He doesn't run any third party apps, no beta OS's...heck he was still on his stock OS. So this was really weird.his bb is running smoothly now though.
    That certainly is a new one on me TR. I will definitely put that on my "most strange" list.mfg:

    Glad to hear that it turned out okay in the end.

    Welcome to BBOS.

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    Wirelessly posted

    That is really strange; I do not think BBM5 was the cause. However, you never know.

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    I saw this happening too on some of my friends' 9000s, and it is not just a Bold 9000 only incident.

    One friend installed BBM5 on her Curve 8900, and after a battery pull, there were five application icons missing from her 8900. I told her to stay calm, pull out the battery again for 10 minutes, pray :hail:, then put the battery back in. To our amazement, it works just like that, just like nothing ever happened, the icons came back and no problem has arisen yet since that one incident.

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    Quote Originally Posted by DarkBerry View Post
    I saw this happening too on some of my friends' 9000s, and it is not just a Bold 9000 only incident.

    One friend installed BBM5 on her Curve 8900, and after a battery pull, there were five application icons missing from her 8900. I told her to stay calm, pull out the battery again for 10 minutes, pray :hail:, then put the battery back in. To our amazement, it works just like that, just like nothing ever happened, the icons came back and no problem has arisen yet since that one incident.
    Hello DarkBerry and welcome to BBOS.

    It's nice to see that the old reliable battery pull is still the cure all to end all. Since installing BBM 5.0 as well as the 5.0 OS for the 9530 on my device, I can say with all honesty that I finally just left my case of the Storm for the entire day just so I could have quick access to the battery panel. Today, all seem wells. Not one single pull for about 16 hours now and app memory is holding around 43Mb.

    Cya around and again welcome.

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    Quote Originally Posted by olta777 View Post
    Wirelessly posted

    Also p3 and everyone else, don't forget that you have an option to back up and restore from bbm itself. When in bbm, click bb key, options and scroll down for back up option.
    I think that is such a great option on BBM5.

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