Page 1 of 3 123 LastLast
Results 1 to 8 of 19

  1. #1
    TR_82 is offline BlackBerryOS Friend
    Join Date
    May 2009
    Location
    Manitoba
    PIN
    Ask Me
    Device
    9530 for work 9550 for play
    OS
    .419 & .320
    Posts
    44

    New BBM causes handheld wipe?

    Wirelessly posted

    so yesterday I put the new bbm on my buddies bold. I loaded it up and it was working fine. I get a call this mornung.; apparently he did a battery pull and it wiped his phone. He is bringing me the phone in about n hour to look at. Has anyone encountered this before? Or is this an isolated incident?



  2. #2
    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
    Join Date
    Mar 2009
    Location
    Boise
    Posts
    8,535
    Quote Originally Posted by TR_82 View Post
    Wirelessly posted

    so yesterday I put the new bbm on my buddies bold. I loaded it up and it was working fine. I get a call this mornung.; apparently he did a battery pull and it wiped his phone. He is bringing me the phone in about n hour to look at. Has anyone encountered this before? Or is this an isolated incident?
    This is the first I have head of it TR? If that was the cause then WOW. Let us know what happens after you get a chance to look at it

  3. #3
    jasonfyc's Avatar
    jasonfyc is offline BlackBerryOS Fanatic
    Join Date
    May 2009
    Location
    Walla Walla Wa
    PIN
    ned her ag
    Device
    Storm
    OS
    8959765.655we80.754.
    Posts
    1,290
    Wirelessly posted (storm 9530)

    I haven't seen or heard of this one yet. I wonder if it
    was really the bbm. Hmm. Sure would like to her what you
    Find out.



  4. #4
    smcoldbb is offline BlackBerryOS Champion Follow smcoldbb On Twitter
    Join Date
    Mar 2009
    Location
    vancouver bc
    Device
    9630
    OS
    5.0.0.XXX
    Posts
    1,573
    Wirelessly posted

    That's very strange. What does he mean by wipe? All data and settings gone?

    Does he have quickpull or any other program that does a scheduled soft reset?

  5. #5
    dchandler's Avatar
    dchandler is offline BlackBerryOS Enthusiast Follow dchandler On Twitter
    Join Date
    Feb 2009
    PIN
    Ask n u will recieved
    Device
    Blackberry 9700
    Posts
    51
    Quote Originally Posted by TR_82 View Post
    Wirelessly posted

    so yesterday I put the new bbm on my buddies bold. I loaded it up and it was working fine. I get a call this mornung.; apparently he did a battery pull and it wiped his phone. He is bringing me the phone in about n hour to look at. Has anyone encountered this before? Or is this an isolated incident?
    His memory is probably full and when it gets full it erases data like phone log, text and email messages



  6. #6
    bbcrackman's Avatar
    bbcrackman is offline BlackBerryOS Grand Master
    Join Date
    Mar 2009
    PIN
    yes
    Device
    9000/9530/9630/
    OS
    5.0.0.3xx
    Posts
    2,902
    Wirelessly posted

    Or was it that he lost all bbm contacts. I have had this issue and attribute it to the fact I run multiple devices. This can be attributed to having multiple emails on one device. For some reason BBM will switch email accts, this could be user error but I haven't determined that yet.

  7. #7
    MePascal's Avatar
    MePascal is offline BlackBerryOS Champion Follow MePascal On Twitter
    Join Date
    May 2009
    Location
    Volunteer State
    Device
    None
    OS
    Virtuous 3.26.605.1*
    Posts
    1,977
    Quote Originally Posted by bbcrackman View Post
    Wirelessly posted

    Or was it that he lost all bbm contacts. I have had this issue and attribute it to the fact I run multiple devices. This can be attributed to having multiple emails on one device. For some reason BBM will switch email accts, this could be user error but I haven't determined that yet.
    If it were in fact BBM contacts that were wiped, could the OP do a contact restore from the device?

  8. #8
    P3Designs's Avatar
    P3Designs is offline BlackBerryOS Addict Follow P3Designs On Twitter
    Join Date
    Jul 2009
    Location
    Arizona
    PIN
    ky Swear O
    Device
    Droid/Storm/Cur
    OS
    5.0.0.238
    Posts
    753
    Quote Originally Posted by MePascal View Post
    If it were in fact BBM contacts that were wiped, could the OP do a contact restore from the device?

    Interestingly enough, I have lost my BBM contacts on more than one occassion when installing a new os. The solution I found was quite simple, but frustrating enough, if you have set DM to backup your device when connected.

    1) Open DM
    2) Go to Backup/Restore
    3) Select Advanced
    4) Select the File Button

    5) Select Open
    6) Find the most recently saved file
    7) A list of items backed up will appear on the left. You can select them all to move over, I just select Blackberry Messenger and press the arrows that point right.

    You are Done.

Page 1 of 3 123 LastLast

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •