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  1. #129
    Join Date
    May 2009
    Location
    Volunteer State
    Device
    None
    OS
    Virtuous 3.26.605.1*
    Posts
    1,977
    In the application you will need to set up your device to send alerts to an email account that is associated with that device.
    If you are a Verizon Wireless customer, I would use that email account.



  2. #130
    Join Date
    Jan 2010
    Device
    9630 Tour
    OS
    5.0 w/v7.16 Hybrid
    Posts
    6
    I guess that's what the problem was.
    I setup a BB account through my provider & it's showing up now.
    I feel like a doofus!

  3. #131
    Join Date
    Dec 2009
    Location
    Germany
    PIN
    please ask
    Device
    9500
    OS
    always the latest
    Posts
    782
    no need to, most of the time, it's the obvious solution we all do not think of, we're just humans :-)



  4. #132
    Join Date
    May 2009
    Location
    Volunteer State
    Device
    None
    OS
    Virtuous 3.26.605.1*
    Posts
    1,977
    Be sure to save your activation code as well because when you upgrade from OS to OS the application will require you to use the activation code again.

  5. #133
    Join Date
    May 2009
    Location
    USA, TX
    Device
    9700 Bold 2
    OS
    5.0.0.442
    Posts
    6
    issue having here is when choosing a email to send alerts to. Which i have choosen all five just to see then click the menu button and continue. It says updating and then "Error Failed to transmit" I am on a BES and im also the BES admin only thing locked down on it is 15 min timeout password. Everything else is open ended also running 5.0.0.442 and on a 9700. any ideas would be great.



  6. #134
    Join Date
    Mar 2009
    Location
    Western,NY
    PIN
    someone us
    Device
    9550
    OS
    5.0.0.1015
    Posts
    377
    Quote Originally Posted by fritter View Post
    issue having here is when choosing a email to send alerts to. Which i have choosen all five just to see then click the menu button and continue. It says updating and then "Error Failed to transmit" I am on a BES and im also the BES admin only thing locked down on it is 15 min timeout password. Everything else is open ended also running 5.0.0.442 and on a 9700. any ideas would be great.

    Have you tried just picking 1 email address and try that ? I just updated mine with BBOS alert and it went through fine. Also in the last couple of days there has been an issue with RIM with emails and bbm so this may be caused by a data outage in your area.

  7. #135
    Join Date
    May 2009
    Location
    USA, TX
    Device
    9700 Bold 2
    OS
    5.0.0.442
    Posts
    6
    I only choose one at a time and also i got an email from RIM on the tech issues they had over the weekend for my company. Thats why i waited til today to try again which i have removed and reinstalled the software with still no luck.

  8. #136
    Join Date
    Mar 2009
    Location
    Western,NY
    PIN
    someone us
    Device
    9550
    OS
    5.0.0.1015
    Posts
    377
    Quote Originally Posted by fritter View Post
    I only choose one at a time and also i got an email from RIM on the tech issues they had over the weekend for my company. Thats why i waited til today to try again which i have removed and reinstalled the software with still no luck.
    I would recommend waiting until the data outage is fixed and try again. If that doesn't work then email support@bbosalert.com and they can see if they can help. I really wish i had some more info for you but all seems to be working well here.

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