Bbm 5.0.0.57
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  1. #1
    jinda is offline BlackBerryOS Enthusiast Follow jinda On Twitter
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    Bbm 5.0.0.57

    i have a question. i cant remember upgrading my BBM but I lost the PREVIEW button when receiving photo thru BBM.

    i have a 5.0.0.57 version right now. just a couple of days ago, i can still preview before accepting. now i have to accept first before i can see the pix.

    is there a way to bring back the preview option without downgrading my BBM if its a version problem?

    thanks!




  2. #2
    ShimmyShine's Avatar
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    Hey Jinda, I've requested help for the situation as I'm not 100% sure on the answer. BUT, I would suggest downgrading and reupgrading OR simply remove BBM and redownload it. One of those methods should work for yah, but I'm not 100% sure.
    "Shimmy, I love it when you talk nerdy to me!" - Natemz

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    Neolantis's Avatar
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    I am not sure, but what I would do is either have someone you know upgrade to that version and see if the problem repeats itself

    or

    If someone can chime in for you in this thread, then we can verify it that way.

    My gut is that it may be a change they implemented. Not a lot of help, but maybe you can get somewhere with this course.....
    Click the Like button to thank me.
    Retired Administrator--I never try anything, I just do it.....Wanna try me?--

  4. #4
    jinda is offline BlackBerryOS Enthusiast Follow jinda On Twitter
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    my wife got the same version on her 8900 and the PREVIEW button is available when i send her a pic.
    mine was working the last time, maybe a day ago. i dont know what happen.
    im doing a battery pull. just hoping it will resolve the issue.

    tnx guys.

    edit: batt-pull didnt help
    Last edited by jinda; 07-26-2010 at 02:06 AM.

  5. #5
    ShimmyShine's Avatar
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    Remove & Reinstall it, OR downgrade and upgrade. I am confident one of those will work.
    "Shimmy, I love it when you talk nerdy to me!" - Natemz

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    jinda is offline BlackBerryOS Enthusiast Follow jinda On Twitter
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    Quote Originally Posted by ShimmyShine View Post
    Remove & Reinstall it, OR downgrade and upgrade. I am confident one of those will work.
    i tried removing and reinstalling just now but its still the same

  7. #7
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    I have had the same issue as well... Here is what I figured out for my situation at least. Once I joined in the Beta Zone Program and starting using the newer BBM. I have noticed that when sending to another BBM contact who is using 5.0.0.57, the message asks the user to accept the message only without a preview option. But, if the two users are both on .57 then the preview option is there. Does this sound like what's going on for you maybe?
    Last edited by Hodges; 07-26-2010 at 05:11 AM.

  8. #8
    jinda is offline BlackBerryOS Enthusiast Follow jinda On Twitter
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    Quote Originally Posted by Hodges View Post
    I have had the same issue as well... Here is what I figured out for my situation at least. Once I joined in the Beta Zone Program and starting using the newer BBM. I have noticed that when sending to another BBM contact who is using 5.0.0.57, the message asks the user to accept the message only without a preview option. But, if the two users are both on .57 then the preview option is there. Does this sound like what's going on for you maybe?
    my wife is also using .57. she can preview and i cant. so i guess its not about having the same version.

  9. #9
    jinda is offline BlackBerryOS Enthusiast Follow jinda On Twitter
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    so i guess there's no solution for now?

  10. #10
    ShimmyShine's Avatar
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    Here are 2 more solutions:

    What Hodges was saying was that when a higher version of BBM would send a photo to YOUR version of BBM, then the preview button would NOT be visible or enabled. However if it's a same version to same version transfer then it should work. I would suggest trying to send an image to your wife and vise versa and see if they both work; Maybe however, I'm just reading something wrong here and not understanding. :P That's always possible.

    My other suggestion, it could possibly be held within the OS. I would (as a last resort) try an OS format - maybe it'll work out and you can upgrade to a newer version, or try a hybrid that you've wanted to try and didn't have the means to yet. Who knows, with RIM constantly updating BBM, there could always be issues with it.

    Since none of us have access to your phone, we can't diagnose it for you - so we have to continue to put you through these possible solutions until we get one that successfully solved the issue.
    "Shimmy, I love it when you talk nerdy to me!" - Natemz

  11. #11
    jinda is offline BlackBerryOS Enthusiast Follow jinda On Twitter
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    Quote Originally Posted by ShimmyShine View Post
    Here are 2 more solutions:

    What Hodges was saying was that when a higher version of BBM would send a photo to YOUR version of BBM, then the preview button would NOT be visible or enabled. However if it's a same version to same version transfer then it should work. I would suggest trying to send an image to your wife and vise versa and see if they both work; Maybe however, I'm just reading something wrong here and not understanding. :P That's always possible.

    My other suggestion, it could possibly be held within the OS. I would (as a last resort) try an OS format - maybe it'll work out and you can upgrade to a newer version, or try a hybrid that you've wanted to try and didn't have the means to yet. Who knows, with RIM constantly updating BBM, there could always be issues with it.

    Since none of us have access to your phone, we can't diagnose it for you - so we have to continue to put you through these possible solutions until we get one that successfully solved the issue.
    i tried the 1st one already. its working on my wife's side but for me its not.
    i think i will try the 2nd one i will check the latest OS and upgrade

    tnx again!

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