My experience with your software was frustrating, but your response is positively infuriating.
You are continuing to sell software that renders users' devices completely inoperable, dismissing it as a known issue? That's completely unacceptable. It would take very little effort to update your website and the Mobihand download with a disclosure that this program is incompatible with the latest official release from a major U.S. carrier.
I consider myself an advanced user, but I spent HOURS isolating the problem with WorldDialer, and was able to resolve the problem through trial and error, including many lengthy reboots and reinstallations, finally removing the COD file with BBSAK. A simple warning that it was incompatible with the OS could have saved me all that time and effort.
It's not as if I'm running a leaked operating system; version 220.127.116.113 is an official release from Verizon Wireless (and other carriers).
I'm not the kind of person who complains when a five dollar application doesn't perform as expected, or when a developer charges a couple bucks for an upgrade. However, S4BB has shown utter disregard for customers by failing to warn that WorldDialer is crashware when used with OS 18.104.22.1683.
I've said good things about your software on a number of BlackBerry user forums, and now feel equally obligated to share your reply. S4BB may not be concerned enough about this issue to take immediate action, but I certainly don't want to be an accomplice to your irresponsible actions.