Man I hope someone helps here! When I went to restore, it said completed so quickly, nothing happened. I loaded 1.7, using .643 Os on a tour 9630 in winXP. I think i read and tried everything in this site. Finally used BBDM and got the apps but no data on them. Nowhere did it say I would lose data from Memo pad etc. I need that stuff. Who can help me and walk me thru a fix? thanks folks!
Thanks for the reply. I did back up with DM. I followed the videos and text for installing from this site. Very clear and helpful but restore from BBSAK did not work. It did from DM but some data not restored in 3rd party apps, such as CardKaller, MaraTick, Memopad etc.
Originally Posted by MePascal
I would like to go over a few details.
So you used BlackBerry Desktop Manager to load an OS to your 9630 Tour right?
Did you use the DM to Backup your device first?
If not, DM usually will make a backup of its own. It's call an .ipd file and will usually show up in your downloads folder.
Last edited by indigodave; 06-06-2010 at 01:19 PM.
Your assumption was correct in thinking that BBSAK would do that but from some reading that I have done about that software, there have been issues particularly with dealing in 3rd party apps.
How I back my 3rd party apps up is by using the Device Switch feature in Desktop Manager.
You would first connect your Device via sync cable to your PC.
Open Desktop Manager and let the software searchout your device. If Desktop Manager wants to upgrade your device just select cancel.
Now from the main DM opening screen you will need to select the Device Switch Wizard.
Then select the tab that says switch BlackBerry devices.
The next widow that populates will be the configuration window. In the options section uncheck all the choices (boxes) except for the one that says Third-Party Applications.
Then select next. The software will then start to save all your third party applications. It will say "Task in Progress"
Now once finished a popup window will be generated on your screen that says "Device Connection". At this point do not select any action within the Desktop Manager.
Now from you PC desktop select the "Start" tab.
Next you will want to search your PC.
You will need to configure the search mode from here.
Select files and folders.
In the top box type in your PIN number
In the advanced options tab be sure that "Search hidden files and folders" is selected as well.
Now let the search function look for the .alx files.
In the search screen you need to look for two files.
One will look like a folder. Your PIN number will be associated with this folder.
The next file will also be associated with your PIN number but it will have the .alx extension.
Copy these two files and paste them in a folder on your PC where you will be able to navigate and find them easily.
I usually make a folder in my downloads folder and name it BlackBerry Backup. This is where I store all my backups.
Once you have done all of these steps you can close down Desktop Manager and the Search function on your PC.
You will then need to turn your Devices Mobile Network connection back on as the DM will turn it off while making your 3rd party backup.
A bit more help needed tho. Do you recommend I follow this next time I try all this? or is there a way to rescue my missing data. The missing data is not life threatening just a nuisance. As in I have to re-instruct CardKaller how to set up dialling and pauses and such.
I do have a JAD backup file and a alx backup file in the BBSAK folder. I used the alx file in the DM restore of apps. Perhaps my 3rd party apps just do not keep a library of settings? There is a CardKallerLib.cod file in the bbsak backup folder, so I assume it went onto the Tour alrerady and is not a setting type file. I have no idea what a cod file is so,,,,just grasping at straws here.
Your time to help here is so appreciated, truly. Like random acts of kindness!
I guess I still wonder why BBSAK did not do a restore for me? Any ideas? All the posts were so encouraging. Do I expect these problems again?