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  1. #9
    Join Date
    Apr 2009
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    ch hitter.
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    storm2 9550 VZW
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    Quote Originally Posted by sdifw View Post
    Wirelessly posted

    I'm just trying to download the app,as I already have an account. Looking at their web site it says you must have the os 4.6.1 and I am using a 5.0 os, maybe that's why I'm having difficulty. Or maybe I'm just having some kind of brain spasm and overlooking something simple. If anyone has any suggestions please let me know. Thanks.
    It means you need 4.6.1 or higher...that's what their press release said.

    I would still download the 15 day free trial and then contact their customer service dept....or the other way around.

    Last edited by Orio; 05-12-2010 at 07:42 AM.



  2. #10
    Join Date
    Apr 2009
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    Quote Originally Posted by sdifw View Post
    Wirelessly posted

    I'm just trying to download the app,as I already have an account. Looking at their web site it says you must have the os 4.6.1 and I am using a 5.0 os, maybe that's why I'm having difficulty. Or maybe I'm just having some kind of brain spasm and overlooking something simple. If anyone has any suggestions please let me know. Thanks.
    I got on their site...

    If you click the BUY button on the top of their screen, it takes you to a purchase screen, and a place to "click" existing customer.



  3. #11
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    Apr 2009
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    Tour 9630
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    43
    Wirelessly posted

    Great, I'll give it a go. Thanks for all of your efforts.



  4. #12
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    Quote Originally Posted by sdifw View Post
    Wirelessly posted

    Great, I'll give it a go. Thanks for all of your efforts.
    Your quite welcome... Good Luck.



  5. #13
    Join Date
    Apr 2009
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    Tour 9630
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    43
    The following is what I got back from Carbonite converning my difficulty downloading this app. I have the Tour 9630 running a 5.0 os. I hope this helps anyone else having difficulty:
    Sorry for the confusion. Your BlackBerry model and OS is not supported yet. We support the following BlackBerry® smartphones running OS 4.6.1: Pearl Flip 8230, Curve 8300/8500/8900 Series, Bold 9000, and Tour 9600. If you'd like to be notified when it will be supported, please send an email to blackberry@carbonite.com. Thanks, Tom



  6. #14
    Join Date
    Apr 2009
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    Quote Originally Posted by sdifw View Post
    The following is what I got back from Carbonite converning my difficulty downloading this app. I have the Tour 9630 running a 5.0 os. I hope this helps anyone else having difficulty:
    Sorry for the confusion. Your BlackBerry model and OS is not supported yet. We support the following BlackBerry® smartphones running OS 4.6.1: Pearl Flip 8230, Curve 8300/8500/8900 Series, Bold 9000, and Tour 9600. If you'd like to be notified when it will be supported, please send an email to blackberry@carbonite.com. Thanks, Tom
    Wow !! Their press release clearly mentioned "or higher" AND your phone. That's bizarre !! :Eyecrazy:

    Thank you for sharing this with everyone ....



  7. #15
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    Apr 2009
    Device
    Tour 9630
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    Wirelessly posted

    I know that is what was so frustrating, I new my phone was listed. I'll let you know if I hear of any updates from them.

  8. #16
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    Thanks ....



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