Downgrade to 10.1 -Camera Can't Be Sarted in 10.2
Results 1 to 3 of 3

Thread: Downgrade to 10.1 -Camera Can't Be Sarted in 10.2

  1. #1
    hydrannt is offline BlackBerryOS Noobie
    Join Date
    Jan 2014
    Posts
    2
    Liked
    0 times

    Downgrade to 10.1 -Camera Can't Be Sarted in 10.2

    I am at wit's end with my new Q5. On day 2 of ownership, I upgraded to the latest OS release and now the camera won't work. BB support (via twitterwith 72h lags between replies) supplied a fix according to their KB article on the issue... simply pull the battery. Official BB support must be drunk, since the Q5 has an internal battery that can't be pulled without dismantling the unit.

    Soooo... I've been looking for a link to autoload an older stable OS, presumably back to the 10.1 that my unit came with. None of the links (including the one on this site) are active.

    Please help




  2. #2
    midgeone's Avatar
    midgeone is offline BlackBerryOS Friend Follow midgeone On Twitter Add midgeone on Facebook
    Join Date
    Oct 2012
    Location
    Chichester(UK)
    PIN
    ask me
    Device
    plbk64+crve9360
    OS
    2.1.1088/7.1.0.336
    Carrier
    Tesco (O2)
    Posts
    17
    Liked
    5 times

    hi dont despair with your Q5 i had one until i dropped it into my dogs water bowl

    Quote Originally Posted by hydrannt View Post
    I am at wit's end with my new Q5. On day 2 of ownership, I upgraded to the latest OS release and now the camera won't work. BB support (via twitterwith 72h lags between replies) supplied a fix according to their KB article on the issue... simply pull the battery. Official BB support must be drunk, since the Q5 has an internal battery that can't be pulled without dismantling the unit.

    Soooo... I've been looking for a link to autoload an older stable OS, presumably back to the 10.1 that my unit came with. None of the links (including the one on this site) are active.

    Please help
    your Q5 probably needs rebooting. Press button on top of phone then tap restart
    If that doesn't work try reloading your OS,you will need BlackBerry Link on your computer and BlackBerry's site has all the OS's. I'm sorry you're having problems but i can assure you the Q5 is a fantastic phone and does not normally suffer from any problems.

  3. #3
    hydrannt is offline BlackBerryOS Noobie
    Join Date
    Jan 2014
    Posts
    2
    Liked
    0 times

    Still no working camera q5

    Quote Originally Posted by midgeone View Post
    your Q5 probably needs rebooting. Ps button on top of phone then tap restart
    If that doesn't work try reloading your OS,you will need BlackBerry Link on your computer and BlackBerry's site has all the OS's. I'm sorry you're having problems but i can assure you the Q5 is a fantastic phone and does not normally suffer from any problems.
    Thanks for the reply, Midgeone. I have rebooted and reinstalled the OS several times. No luck. This issue is prevalent in the BB forums, but there appears to be no solution. BB support really sucks now. They told me to pull the battery on a handset that doesn't have a battery that can be pulled. I never thought I'd move away ,from BB, but seriously, a software glitch that can't be fixed where I can't use the camera????

    Any final thoughts before I smash my Q5 with sledgehammer and go back to my Curve (or another vendor's handset)?
    Anyone know how to downgrade my BB10 OS?

Similar Threads

  1. need help to downgrade Z10 os 10.1 to 10.0 ver STL100.1
    By lennj54 in forum BlackBerry 10 OS
    Replies: 2
    Last Post: 06-30-2013, 06:52 PM
  2. Downgrade from OS6 to OS5.
    By kau1225 in forum BlackBerry Curve 3G 9300/9330
    Replies: 26
    Last Post: 07-05-2012, 01:26 PM
  3. Am I the First to Downgrade back to .238
    By P3Designs in forum BlackBerry Storm 9530/9500
    Replies: 74
    Last Post: 10-24-2009, 12:09 PM
  4. How do you install this? It says downgrade?!
    By mrshagz in forum 9000 Operating Software
    Replies: 8
    Last Post: 09-26-2009, 05:25 PM
  5. Not being asked to downgrade or upgrade..
    By Tortyl in forum 9530/9500 Operating Software
    Replies: 15
    Last Post: 03-30-2009, 01:01 PM

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •